Customer Service Manager

MARK L. BUYNAK

**** ***** **. *********, **** ***05

740-***-**** *******@*****.***

EXPERIENCE

PETSMART - Groveport, Ohio

*/**-**/** ** SERVICES MANAGER/SUPERVISOR - Inventory Mgmt of $30M

inventory, QC audits of store orders, new item slotting in a

600,000 sq. ft. DC with food, perishable goods and hard

goods.

. Developed facility's first real-time cycle counting

process

. Teamed in the installation and setup of the new Manhattan

WM (next-gen PkMS)

. Led the network in managing disposition of obsolete

inventory

. Developed code date disposition process which drove the

network to standardize a coordinated process throughout

the Supply Chain

. Achieved a department safety record of zero injuries for

three consecutive years

. Successfully brought in payroll for this department under

plan each period

. Contributed to core team which developed QC audit

processes for the network

. Significantly raised associate satisfaction scores on the

DC Services team

. Uncovered EXE system procedural flaw which resulted in a

2/3 reduction of inventory adjustments, resulting in 2.5%

absolute adjustment result on a goal of 5%

ADVANCE AUTO PARTS - Jeffersonville, Ohio

4/02-08/06 OPERATIONS MANAGER, PROCESSING CENTER - inventory

management, receiving, order/transfer picking, outbound

shipping, customer service, Q/C, storage management, and

return-to-vendor processing.

. Built the first Reverse Logistics operation after being

hand picked by the Regional Director

. Developed procedures and wrote job descriptions, hiring

and managing staff of 16

. Wrote a library of queries to supplement the WMS to

analyze center performance in accuracy and fill rate for

the Processing Center and PDQ operation sharing the same

building

. Coordinated inbound receipts and outbound logistics for

bulk sales to outside customers, receiving many accolades

from outside sales customers for the level of service

provided

. Achieved a department safety record of zero injuries for

over three consecutive years

. Managed $11.5M inventory to final adjustment of $22K at

facility closing

ADVANCE AUTO PARTS - Delaware, Ohio

2/02-4/02 SHIPPING MANAGER - after Jeffersonville DC closing,

including Quality Control auditing.

ADVANCE AUTO PARTS - Jeffersonville, Ohio

8/96-2/02 MANAGER INVENTORY MANAGEMENT- Recruited by the company

to be on the core development team responsible for the

company's first WMS (Exeter).

. Established an integrated program of Cycle Counting,

Storage Management and Quality Control follow-up research

that reduced daily lost pulls by an average of two-thirds

. Developed many of the WMS system enhancements

. Built a library of queries to supplement the WMS to

analyze center performance in accuracy and fill rate for

Inventory Management and several other departments

. Developed associates to achieve the highest number of

promotions and combined promotions/subsequent promotions

from one of the smallest departments

. Maintained a department safety record of zero injuries for

over three consecutive years

. Successfully brought in payroll for this department under

budget each period

RESUME Page

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MARK L. BUYNAK

. Ranked at or near the top consistently in housekeeping

scores, employee retention, employee attendance, employee

cross training (62,000 man-hours loaned out in the year

2000)

. Concurrently managed Utility/Replenishment department for

over a year (staff of 20)

. Coordinated closing of main DC, moving all inventory and

equipment

. Managed over $25M inventory to final adjustment of $56K at

DC closing

FRUEHAUF TRAILER CORPORATION - Grove City, Ohio

BUYER/PLANNER - to purchase and manage over $2,000,000 of

inventory from 60 vendors, for the Parts Center to service

276 branches and dealers.

. Smoothed inventory spikes with smaller more frequent

ordering and coordinating buys with assembly plants when

possible to achieve better pricing

. Improved relations with existing vendors, expanded vendor

sourcing to reduce costs

. Developed high level of customer service to branches and

dealers, resulting in many accolades from customers and

repeated offers from the Sales department to move to Sales

NATIONWISE AUTOMOTIVE, INC. - Columbus, Ohio

INVENTORY CONTROL SUPERVISOR, WAREHOUSE I/C SUPERVISOR,

STORE MGMT

. Managed 3 departments performing diverse functions in 2

separate buildings

. Balanced $68 million investment in 3 distribution centers

and 300 stores

. Planned and controlled 3 budgets totaling $1.2 million

annually

. Teamed with M.I.S. to upgrade and increase automation of

all dept. functions

. Designed systems and procedures for a central ordering and

catalog assistance center for stores to order product from

within or from 15 outside vendors. From a basic concept,

wrote job descriptions for 3 positions; acquired and set

up equipment; established procedures; hired and trained

staff; and developed system improvements. This dept.

generated $1.6 million in sales in its first six months of

operation.

. Increased efficiency and productivity by developing

systems and procedures to update all facets of I/C at the

whse. level, Ex. -streamlining processes to eliminate

redundant steps

. Selected to team evaluate and choose a new Supply Chain

Management system

. Elevated to Assistant Store Manager of the highest volume

store in the area, and top 10 overall

EDUCATION OHIO STATE UNIVERSITY, Columbus Ohio College of

Engineering, College of Business

Re-enrolled at night to complete a Bachelor of Science degree

in Business Administration.

Achieved a 3.85 G.P.A. during return to school. I only need

10-12 classes to complete a degree, with my plan to complete

in 2012. 192 credit hours completed to date.

Completed Advance Auto Management Training & EDUCO mgmt. training

programs

Microsoft Word and Excel proficient user certifications from

Advance University.

AWARDS 2 time Nationwise Outstanding Leadership Award winner.

4 time Nationwise Star Award winner for outstanding job

performance.

3 time Advance Auto Parts DC Dept Safety award winner.

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