Customer Service Manager

Ricardo Gomez

***** ** ** **

786-***-****

SUMMARY:

Highly enthusiastic and self motivated. Extremely detail oriented. Works

well under pressure. Able to work individually or as a team. Innovative and

self-directed individual with strong communication and interpersonal

skills. Able to develop rapport with people of various backgrounds,

cultures and professional background. Highly adaptable and quick to learn;

adept at analyzing situations and taking the initiatives to solve problems.

SKILLS:

Windows

Microsoft Word

Power point

Fully bilingual (English/Spanish)

Forklift licensed

PROFESSIONAL EXPERIENCE:

Coca Cola Enterprises

Merchandiser ( June 2010 and present )

Customer service is the first priority. Maintaining several stores

around the Miami area, by making sure all stores have plenty of all Coke's

product well stocked on the shelf. I also build displays depending on the

weekly ad or special occasions.

The Home Depot

Sales Associate ( Sept. 04- July. 08) (Garden Dept)

Department Manager( Aug. 08 - May.09 )

Demonstrating Leadership in my Departments to others by teaching and

helping my associates to be more efficient on getting their tasks done. I

also coach, develop, train, schedule, and give their yearly and 6 months

reviews. Thirdly, I manage both departments by revising the numbers and

counts in my department and making a business decision on them. Every week

I would review my weekly reports and made sure my numbers are up compared

to weekly set goals. I controlled inventory. I set up transfers to receive

items or to send out items.

Publix

Stock Clerk (Sept. 03- Aug. 04)

Building Relationships with co-workers and customers. Assuring that all

orders on in line. Stocking items, while providing outstanding customer

service. Unloading trucks and also loading up trucks.

EDUCATION

Miami Dade College (AA in Progress) Sunset Senior High School Graduated in

May 2003

AWARDS AND RECOGNITION 7 times outstanding customer service recognitions

Promoted for hard work, well knowledge, self motivated, and passion

Associate

REFERENCES available uppn request

Contact this candidate