Quality Assurance Customer Service
Resume:
NICOLE DELFINO
**** *. ****** *-**, Lancaster, CA 91355
abi7xj@r.postjobfree.com
My objective is to secure a position with a well established organization with
OBJECTIVE:
a stable environment that will lead to a lasting relationship in any field. I wish to obtain a position at
a company where I can maximize my management skills, quality assurance, program
development, and training experience.
EDUCATION:
American Public University System (Online)
American Military University - September 2010- Present
Bachelors- Sports and Health Sciences
Concentration- Sports Management
Charter College, Canyon Country, CA
Dental Assistant – 2009-2010 Certificate
GPA 3.8
College of the Canyons, Valencia, CA
Kinesiology and Athletic Training - 2002-2004
Hart High School, Newhall, CA
High School Diploma - 1998-2002
QUALIFICATIONS:
- Established good working relationships with customers/clients
- A leader in managing a company or the team efforts through effective
and motivating mentoring strategies.
- Ability to organize, prioritize and work under extreme work pressure,
high work load and deadlines.
- Able to work with little to no direct supervision.
- Able to handle numerous projects simultaneously
SKILLS:
- Exceptional listener and communicator who effectively conveys
information verbally and in writing.
- Flexible team player who thrives in environments requiring ability to
effectively prioritize and juggle multiple concurrent projects.
- Computer-literate, Microsoft Word, Excel, Outlook
- Personable professional whose strengths include cultural sensitivity
and an ability to build rapport with a diverse workforce in multicultural
settings.
- Resourceful team player who excels at building trusting relationships
with customers and colleagues.
- Innovative problem-solver who can generate workable solutions and
resolve complaints.
- Productive worker with solid work ethic who exerts optimal effort in
successfully completing tasks.
- Dependable, responsible contributor with committed to excellence and
success.
- Enthusiastic, knowledge-hungry learner, eager to meet challenges and
quickly assimilate new concepts.
EXPERIENCE:
Deedent Dental Lab, Valencia, CA
Receptionist/ Marketing-May 2010-June 2010
- answer telephone, screen and direct calls
- take and relay messages
- provide information to callers
- greet persons entering organization
- direct persons to correct destination
- deal with queries from the public and customers
- ensures knowledge of staff movements in and out of organization
- general administrative and clerical support
- prepare letters and documents
- receive and sort mail and deliveries
- schedule appointments
- maintain appointment diary either manually or electronically
- tidy and maintain the reception area
Razi Dental Institute, Valencia, CA
Dental Assistant Internship –December 2009- May 2010
X-Ray Certification/Coronal Polish Certification
-
- CPR Certification/OSHA and HIPPA Certification
- Four/Two Handed Procedures
- Oral Surgical Procedures
- General and Cosmetic Dentistry
- Sterilization and Disinfection Compliant
- Patient Charting/Mouth Mirror Inspections
- Computer Skills
- Patient Relation Skills
Valencia High School, Valencia, CA
Assistant Varsity Softball Coach - January 2009-Present
Hitting and Fielding Coach/Prepare and improve players.
-
Build confidence; communicate physical and mental aspects of the
-
game.
Improve techniques/Ensure positive attitudes and reinforcement.
-
- CPR and First Aid Certified
Uptown Drug Pharmacy, Kingman, AZ
Pharmacy Clerk/ Sales Representative - July 2006-March 2008
- Pharmacy Clerk, responsible for ensuring that our customers received an
adequate level of services.
- Working with a team of Pharmacist, Pharmacy Technicians and other
Pharmacy staff to ensure quality assurance.
- Create patient files/Updated existing patient files.
- Facilitate payment for prescription drugs and other services.
UPS, Bullhead City, AZ
Customer Service Representative/Driver - December 2005-June 2006
Assist customers with UPS air, ground or international shipping.
-
Assists with packing services and supplies.
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REFERENCES:
Donna Lee 661-***-****
Evan Papalini 661-***-****
Tim Melton 661-***-****
Contact this candidate