Marggieh Karen Palacios
**** **** **. **** **** Ca,91701 909-***-****
abi7rb@r.postjobfree.com
PROFESSIONAL EXPERIENCE
Antech Diagnostics - Anaheim, CA
Customer Service / Call Exchange
07/2008-01/2009
. Responsible for daily input and accuracy of customer information into
database
. Maintain client records/data
. Generate reports and distribute accordingly
. Process mail accordingly
. Handled multi line phone system
. Assist Doctors in interpretation of results
. Work closely with Doctors on a daily basis to ensure customer
satisfaction
. Compile pertinent information and documents and ensure information is
entered correctly into database
. High call volume and transferring of calls for hospitals, zoos, and
government agencies
Hot Betties Hair Studio - Upland, CA
Owner/ Hairstylist
06/2007-06/2008
. Supervised 10 employees on a daily basis
. Responsible for scheduling, bookkeeping, payroll
. Generated cost analysis and profit margin reports.
. Answered incoming and outgoing phone lines
. Monitored inventory control
. Evaluated supply contracts and maintained filing systems
. Extensive communication with customers to ensure customer satisfaction
. Training of new product lines to new employees
Regis Hair Salon - Montclair, CA
Hairstylist
02/2006-06/2007
. Responsible for customer service of new clientele
. Maintained client records for over 125customers
. Verified customer satisfaction
. Responsible for quality control of products
. Handled multi- line phone system, maintained filing systems
Banfield the Pet Hospital - Rancho Santa Margarita
03/1996-09/2004
Hospital Director / Surgery Assistant
. Managed over 15 employees
. Responsible for scheduling
. Monitored inventory control of all medications and supplies within
hospital
. Ensure employee reviews were handled in a timely basis
. Assisted in surgeries, dentals, placing catheters, drawing and running
blood panels
. Verified skin scrapes, fecal exams, X-rays
. Handled customer complaints for facility
Skills
. Excellent written and verbal communication skills, strong multi-
tasking and time management skills.
. Bilingual - Spanish
. Proficient in MS Office (Word/Excel/Power Point, Publisher, Photoshop
), ten key, 50 WPM, professionally related databases
EDUCATION
Marinello's School of Beauty - Graduate, State License
2004-2005
Montclair High school -Diploma
1992-1996