Customer Service Sales

Gregory J. Koscielniak 775-***-****

abi4s2@r.postjobfree.com

**** ***** ****** *****

Reno, Nevada 89506

ASSOCIATE DEGREE IN PARALEGAL/LAW

Associate of Applied Science Degree with a 3.8 GPA in field. Experienced

in Legal Research utilizing Westlaw as well as case analysis, legal

briefing, and legal memoranda writing.

BACHELOR DEGREE IN HUMAN RESOURCE MANAGEMENT

Bachelor of Science Degree with a 3.7 GPA in field.

Participated in recruitment including web based, interviewing and

screening, staffing, travel arrangements and relocations, job transfers,

new hire orientation, job fairs and record keeping/data base management and

tracking.

. Excellent communicator, innovative, responsible, dependable, flexible,

and well organized. Exhibit efficient and effective problem solving

skills, leadership and career oriented. Proficient in computer programs.

. Experienced in supervision, customer service, sales and results based

compensation.

. Supervised operational functions and performed associated

responsibilities while acting as a liaison between customers and business.

EXPERIENCE

Legal Assistant/Human Resources Assistant (Internship)

2009 to current: Esquire Management, Inc., Islamorada, FL

. Completed legal research and case briefing concentrated in Real

Property Law.

. Documented and participated in client meetings and depositions.

. Database management of cases and recruitment of associates.

. Prescreened interviewees for entry and mid level positions.

Counter Sales Representative

2005 to 2008: Hertz Corporation, Reno, NV

. Trained and mentored new employees; developed and grew relationships

with new employees to help them succeed.

. Consistently received monthly cash sales and bonus awards upwards of

$1000 per month as well as recognition as a top sales and service

performer.

. The only associate on staff to make the sales bonus for each month of

employment.

. Recommended selling techniques and sales incentive programs to

management that were implemented for monthly sales initiatives.

. Acted as a leader when no upper level management was available; have

been successful as a leader both through words and actions.

. Completed and discussed rental contracts with each customer.

Office Assistant Manager

2003 to 2006: Safeway, Inc. Reno, NV

. Prepared daily deposits; counted/verified/reconciled cash and non-cash

items and reports.

. Responsible for the production and department analysis of reports and

transaction summaries.

. Performed random audits of cashiers; approved override transactions;

monitored activity.

. Managed customer service desk responsibilities including Western Union

wires and performed daily closing activities.

. Supported store management in the development of floor displays and

the receiving and approval of stock deliveries. Assisted store

management in all departments including cashing, as needed.

. Selected to attend company's train-the-trainer program and designated

as in-store trainer for new personnel.

. Received company awards for excellence in customer service and retail

upselling.

Casino Supervisor

2001-2002: Sands Regency Hotel and Casino Reno, NV

. Actively recruited and trained new hires as front desk agents.

. Produced employee reviews and handled disciplinary actions.

. Closely supervised all activities of all front desk agents.

. Acted as a liaison between the hotel and its customers.

. Responsible for the production and analysis of reporting statistics.

Human Resource Assistant

1999-2001: Partners For Business Amherst, NY

. Evaluated and developed project plans for various businesses including

insurance, retail sales, and real estate.

. Recruited and interviewed for entry-level positions.

. Maintained various HR databases.

Temporary Placements (while attending college/grad school)

2000-2002

Staffing Coordinator

(Intuit,Inc., Reno, NV)

. Conducted preliminary interviews and screening.

. Posted and maintained all Human Resources databases.

. Generated schedules for recruiters/interviewees using Outlook;

prepared interview packets; completed travel arrangements for

candidates.

. Prepared all aspects of New Employee Orientation sessions.

. Posted job openings on various outside websites; maintained and

updated all Intuit recruiting websites.

. Developed and sent out offer letters to selected new hires.

Human Resources Specialist

(State University of New York Oswego, NY)

. Advised students at (BASAC) Business Administration Student Advisement

Center.

. Developed a Staffing tracking system for students in the School of

Business.

. Trained new hires for the student relations' specialist positions.

EDUCATION

2008-2010: Truckee Meadows Community College

. Associate of Applied Science Degree with Honors: Paralegal/Law, 3.8

GPA

2009-2010: Truckee Meadows Community College

. Workshop Certificates in Litigating A Workplace Harassment Case and in

Elder Law

1997-2001: State University of New York Oswego, NY

. Bachelor of Science with Honors: Human Resource Management:

Dean's List and 3.29 GPA

AWARDS RECEIVED

. Phi Theta Kappa, National Honor Society for Academic Excellence

. Delta Mu Delta, National Honor Society for Business Students

. Human Resources Student of the Year - Junior and Senior Years

. Tops Supermarket and J. Donald Herring, PhD - Scholarship Recipient

. Peg Bakewell Memorial Award-the highest award given for leadership,

sportsmanship, and achievement in hockey.

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