Medical Assistant Customer Service

Shyrelle Tillman

***** ******* *** ***.* Lancaster, CA 93534/ 661-***-****

OBJECTIVE

Medical Assistant seeking employment in the healthcare industry in order to demonstrate my

strong customer service skills while contributing to the team.

EDUCATION

Charter College, Lancaster, CA Medical Assistant Diploma

• Phlebotomy Trained

• EKG Monitoring Certified

• CPR Certified 2009

• Dean List Award

• Perfect Attendance

Grover Cleveland High School, Reseda, CA Diploma

• Careers with children(Certified of completion 2008)

Skills & Abilities

• Medical Front Office and Back Office Procedures

• Injections

• Examine Room Set up

• EKG Monitoring

• Urinalysis

• Medical Laboratory Procedures

• Patient Control and Hazardous Communication Procedures

• Insurance Verification

• Answering multi-line phones up to 5 lines

• Interacting with patients

• Basic Knowledge of Microsoft Word and Microsoft Excel

WORK EXPERIENCE

Dr. Thelma Fernandez Lancaster, CA 07/2010-08/2010

Medical Assistant Extern

Set up treatment trays, administered injections, filed patient charts, took vitals for up to 30 patient daily,

called for lab results, faxed to pharmacies and hospitals, sterilized instruments, and scheduled and

confirmed appointments.

Charter College Lancaster, CA 03/2010-06/2010

Student Worker-Work Study

Assisted the Director of Financial Aid with tasks, greeted students at the front desk and directed them to

appropriate personnel, and filed confidential information.

Grover Cleveland High School Reseda, CA 09/2006-06/2008

Office Clerk (Main Office)

Assisted the office manger and office assistant with answering telephone calls from district officials,

parents and former students, answered parent and student question, assisted teachers with classroom

coverage for absent teachers, and maintained responsibility for mail distribution, faxing and filing.

Shyrelle Tillman

43223 Gadsden Ave Apt.1 Lancaster, CA 93534/ 661-***-****

Contact this candidate