Customer Service Sales

E liza Reis ***** Long Point Dr Canyon Lake,

CA *2587 abi0c1@r.postjobfree.com Telephone: 909-***-****

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EXPERTISE: Superior Customer Service skills

and Strong organizational skills; attention to detail. Strong decision making skills Well versed in

MS Office: Word, Excel, Access, Power Point, Internet Research Multi-Culture Fluency,

Native Speaker, Portuguese (Brazilian), Spanish

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__ EXPERIENCE: Arrow Electronics, Ontario,

California, Return Center Leader, June 2003 to October 2009. . Managed and trained return

center associates Performed customer service and support for global clients and management. .

Supported and trained the RMA staff from start to end life cycle of the RMA process. Meet

business objectives for department regarding: safety, quality productivity, responsiveness.

Cycle counted Return Center inventory on daily basis using WMS . Investigates/researches for

root cause and processes defective and nonconforming product. Follow up with vendor returns

group to expedite returned product with supplier Entered outbound sales orders to return

product to customer and charges appropriately. . Managed and trained return center associates. .

Ensured compliance with OSHA standards and regulations.

Alvarado Insurance, Fontana, California, Auto Insurance Sales, October 2001 to June 2003.

Performed office marketing, sales and customer service. Performed background checks.

Selected and recommended policies. Collected and processed payments.

Montgomery Ward, Chino, California, Receiving Specialist, January 2001 to September 2001.

Received all product delivered from numerous domestic and foreign suppliers. Verified

product quality and quantity. Facilitated return of incorrect or damaged items to supplier.

Reviews partial receipts; reviews short supply reports. Supported other departments as needed.

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_ EDUCATION: Peoples’ Friendship University of Russia,

Russia, BA in History & Philosophy, 1985-1991. Peoples’ Friendship University of Russia .

Translator Russian, Spanish and Portuguese

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