Customer Service Manager
Resume:
Debra A.M. Schenck
*** *********** **., *********, **. 28806
abhyps@r.postjobfree.com
Objective
My objective is to use the skills I currently possess, and to add to those
skills, in order to promote success for the company, and advance my career.
I wish to use my extensive knowledge and rapid learning capability to raise
the standard of operations to a higher level.
Profile
* Manage multiple accounts and files.
* Organized, highly motivated, and detail-directed problem solver.
* Proven ability to work in unison with staff, corporate clients
and vendors.
* Ability to direct complex organization from concept to fully
operational status.
* Goal-oriented individual with strong leadership capabilities.
Employment
Art Gallery Manager
Jan.2010-Present
Grand Bohemian Gallery/Mansion on Forsyth Park
Savannah, GA/Asheville, NC
* Manage art gallery, daily operations and art shows
* In charge of the retail shop purchasing and inventory
* Negotiate artist commission contracts
* Involved in PR for increased visibility for the gallery and hotel
* Acted as a liaison with the community on behalf of the gallery and
hotel
* Served as secretary on the board of SavFADA
* Presentations at new higher orientations
Rental Consultant/Relocation Associate, CRP 2006 Sept 2004-April 2008
Graebel Relocation Services Aurora, CO
* Quintessential in training a department growth of 9 employees to
120 employees
* Assist Transferee's with relocating both Domestic and
Internationally.
* Coordinate the shipment of household goods, temporary housing,
flights, tours, home sales and rental leases.
* Arranged temporary housing facilities
* Assist in 3rd party home sale, BVO & GBO and inventory properties
* Ordering and reviewing BPO's, appraisals and inspections
* Assist in executing offer to purchase
* Multiple corporate client management
Travel Consultant
Sept.2002-Sept. 2004 World Travel Partners/BTI
Denver, CO
* Cross-trained and highly utilized as a Groups and Meetings agent
* Relocation consultant for Amgen transferee's both Domestic and
Internationally
* Utilized the Apollo GDS for global airline reservations
* Co-coordinated area tours
* Co-coordinated housing arrangements
* Provided Training to new agents
* Always met and exceeded departmental goals
* Received many unsolicited accolades for performance
Entrepreneur
Feb.2001-Sept. 2002
Wagtime
Denver, CO
* Created/executed all marketing strategies, promotions and events
for business
* Entrusted by clients in care of pets, finances, and other domestic
tasks
* Created all contracts and record keeping systems
Travel Consultant
Feb.1997-Aug 2000
Carlson Wagonlit Travel
Englewood, CO
* Corporate travel for both ATT/Lucent employees, domestic and
International
* Always met, and often exceeded department goals
* Awards for assisting in the training of new agents given from
management
* Co-coordinated for company events
Travel Consultant
Sept. 1995-Feb.1997
CUC Travel Services
Aurora, CO
* Trained on Sabre airline systems
* Provided exceptional customer service for both corporate and
leisure travel
* Always met, and often exceeded departmental goals
* Strong sales for leisure travel
* Promoted to international travel consultant
Assistant Manager
Feb 1994-Sept 1995
Elizabeth Reed's Music Hall
Macon, GA
* Inventoried, stocked and ordered all products
* Prepared daily financials and calculated profit margins
* Co-coordinated advertising, entertainment and benefit promotions
Skills
* Microsoft Programs-Intermediate
* Photoshop, Illustrator, PageMaker-Beginner
* Apollo and Sabre Airline Systems
Education
Savannah Tech-Savannah, GA
ERC - CRP-Denver, CO- Certificate
Colorado Real Estate Institute -Denver, CO-Licensure
Kirkwood Community College-Cedar Rapids, IA-Certificate
Macon College-Macon, GA- Associate
Middle GA Technical Institute-Licensure
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