Customer Service Plant

Objective

Highly skilled, self motivated, fast learner who has excellent verbal and

written skills and the ability to work well with others as well as

independently

Education

Aug. 1999-Dec. 2004 Winston-Salem State University

Winston-Salem, NC

Bachelor of Science Interdisciplinary Studies

Biology Concentration

Internship

Jan. 2005-Aug. 2005 Winston-Salem State University

Winston-Salem, NC

Laboratory Technician

. Assist in the Research Laboratory in plant study with an incompatible

nuclear background

. Responsible for growing plants on a schedule in a controlled

environment and monitoring plant growth

. Multitask to conduct several experiments at one time

. Utilize laboratory freezer to store and freeze plant material when it

reached desired growth stage

. Use liquid nitrogen to freeze plant material keep frozen plant

material frozen

. Weigh and measure chemicals to produce solutions used in several steps

of the experiment

. Follow recipe for agarose gel and buffers used in gel electrophoresis

. Used proper equipment for safety when handling chemicals and equipment

. Use homogenizer to finely blend plant material and use the centrifuge

to separate plant material for DNA and RNA isolation process

. Use serial dilution techniques when preparing DNA and RNA samples

. Calibrate and use micropipette during experiment to wash plant

materials in vials, prepare and load plant material to the gel

electrophoresis

. Used photo-processing method in the darkroom to develop film used to

capture DNA and RNA separation

. Document procedure in "lab notebook" and follow written techniques for

completing experiments

Work Experience

Jan. 2010-present Mary Kay

Winston-Salem, NC

Independent Beauty Consultant

. Maintain and organize customer information with personal filing system

. Carry out routine sales by managing purchases and handling payments

. Organize events and party planning

. Market skin care products during face-to-face meetings on an

individual or in a group setting using public speaking skills

. Focus on individuals by using listening skills and displaying

knowledge of product

. Recommend and demonstrate the use of products to meet customer needs

. Use professionalism when placing and answering business calls

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Oct. 2007-Apr. 2010 Old Vineyard Behavioral Health

Winston-Salem, NC

Mental Health Counselor

. Maintain a calm environment in a busy setting while assisting

adolescent males diagnosed with AD/HD, bipolar disorder, and other

behavioral problems

. Assist patients by discussing behaviors and their personal treatment

goals to help recognize factors and stimuli that play a role in their

life

. Facilitate individual and community groups to counsel patients on

personal goals

. Prepare and maintain required charting and documentation in a timely

and thorough manner

. Maintain all client confidentiality requirements and standards

. Maintain calls to and from the unit

. Communicate with family and clinical staff regarding patient care

while displaying customer service skills by treating everyone like a

guest

. Assist during crisis situations by directing patients to designated

location to maintain safety

. Assist with staff training and preparing training materials,

organizing and filing of staffing logs

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June 2007-Sept. 2007 Oracle Flex Packaging

Winston-Salem, NC

Quality Assurance Laboratory Technician

. Follow safety rules and utilize safety hood when handling chemicals to

test packaging materials

. Collect samples, weigh and measure for values

. Manage a variety of daily maintenance and quality control tasks,

including troubleshooting and calibration, and preparing reagents

. Prepare and maintain a variety of routine laboratory records using

word and Microsoft excel

. Maintain a clean workstation to control the flow of samples

. Test samples using gas chromatography and mass spectrometry

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Sept. 2001-Sept. 2008 Easter Seals UCP/ Novant Home Health

Winston-Salem, NC

Habilitation Technician

. Train consumes in independent living skills by following the

individual's habilitation plan

. Monitor consumers while in the community, home, or school setting

. Document progress of patient goals to communicate with clinical staff

regarding consumer progress and growth

. Communicate respectfully with the consumer and maintain a safe

environment

. Transport consumer to and from appointments and scheduled activities

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Jan. 2006-Nov. 2006 The Salem House

Winston-Salem, NC

Business Office Manager

. Maintain financial objectives with billing experience to keep patient

accounts current

. Maintain organization in a busy work environment of office matters

. Maintain patient medical and insurance accounts

. Communicate with the appropriate departments to secure patient

benefits

. Maintain payroll, filing, and human resources duties

. Prepare training material using word and PowerPoint skills

. Handle patient and family complaints and inquires

. Update policies and procedures per Administrators request

. Ensure supply of stationary and equipment

. Communicate with clinical staff to schedule patient appointments

. Maintain census, and email daily reports to Administrators using

Outlook

. Maintain record of new admits and discharged patients for the

Department of Social Services

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References Furnished on request

Contact this candidate