Customer Service Sales
Resume:
Leticia Munoz
Milwaukee, WI
abhxxf@r.postjobfree.com
Objective: A challenging position where experience can be effectively
utilized for growth and productivity.
Experience: Pitney Bowes Milwaukee, WI
Quality Control 2009 - 2010
? Demonstrate a broad range of production operations,
procedures on technical billing for various customers in a
mail presort facility
? Detail and results-oriented; enjoy learning new skills;
strive to increase productivity and efficiency levels
? Hardworking; reliable, and flexible; willing to work long
hours and additional shifts to complete a project
? Exercise independent judgment appropriately; communicate
problems through proper Company channels
? Strive to suggest creative solutions aimed at improving
productivity levels and working conditions
T-Mobile Milwaukee, WI
Sales Rep. 2007 - 2009
? effectively delivered post-sales care services, exceeding
customer's expectations in a friendly manner
? Obtained business by delivering presale presentations to
demonstrate new phone features and offers
? Collaborated with a high-performing sales staff to provide
quality customer service
? served as a customer advocate to provide product, service
solutions, and meet individual customer needs
? Assisted customers with billing and post sale customer
education on wireless service equipment, issue resolution,
and technical trouble shooting
Hughes Inv. Realty Country Club Hills, IL
Receptionist 2006 - 2007
? Received callers at establishment, determined nature of
business and directed calls to destination
? Obtained caller's name and arranged for appointment with
person called upon
? Typed memos, correspondence, reports and other documents
? Made future appointments and answered inquiries
? Answered inquiries from persons entering the establishment
? Provided information regarding activities and location of
departments, offices and employees within organization
? Structured and maintained a nest and organized and filed
paper work
? Received and answered requests for information from
company officials and employees
? Kept records of questions asked
? Collected and distributed mail and messages
? Responsible for handing paper work in a fast and timely
manner
Education: YWCA
Milwaukee, WI
Ged
2010
References: Available upon request
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