Customer Service Manager

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Tanya R. Woyach

2925 Pine Ridge Ave NW Apt 204; Bemidji, MN 56601

218-***-**** Home Phone

218-***-**** Cellular phone

abhxu1@r.postjobfree.com

Personal Profile

Looking for a career that will optimize the talents I have acquired in my education and experience

I am searching for a position which will challenge my abilities as well as create opportunities for future

advancement

I am smart, outgoing and professional. I work well in groups, alone and unsupervised

I graduated from Bemidji State University with a Bachelor of Applied Science Degree with an overall

GPA of 3.74

My diverse education and experiences make me a unique but valuable asset for any company

Education

Bemidji State University (BSU); Bemidji, Minnesota

Bachelor of Applied Science in Technology Management; December 16, 2010 Graduate: 3.74 GPA

Major classes: Production Planning and Control; Technical Sales & Presentations; Project Management;

Communication Technology; Industrial Organization and Leadership; Industrial Maintenance and

Safety/OSHA; Impact of Technology; Human Resource Development; Material Handling and Plant Layout;

Quality Assurance; Human Culture and Ideas; People and the Environment: Plus the general classes

required for graduation.

Staples Technical College; Staples, Minnesota

Associate of Applied Science Degree in Robotics and Automation; Graduated in June of 1990

Major classes: Motors and Drives; PLC’s; Blueprint Reading; Robot Languages; Machine Shop

Technologies; Hydraulics and Pneumatics, and more: Plus the general classes required for graduation.

Internship

Wells Technology: May 2010 July 2010

Duties:

Self taught on JobBoss, and wrote the procedures on how to use it

Enter and prioritize backdated purchase orders and sales orders

Learn, write procedures and enter quotes for new and recurring orders

Work with engineering, production and shipping to create a procedure to increase the on time shipping

rate

Supervise one intern student

Professional Experience

Bemidji State University; Technology Engineering Solutions (TES): February 2010 – December 2010

Worked in a small group, to assist local companies on various engineering and process flow projects

o Used project planning, time studies, budgeting, plant layout, cost analysis and other tools to

assist companies with real life decisions and changes

Worked independently to assist a company with an innovative project for new and current employees

Wrote new operating procedures and ‘Best Practices’ techniques for a job in their facility

o

Created a template for them to use for writing operating procedures for other jobs as

necessary

Professional Experience, continued

Ainsworth/Potlatch: February 1998 – November 2007

During the nine plus years I worked here, I was trained on multiple jobs. They include:

o Fill In Shift Supervisor

o Quality Control Technician

o Press Operator and Press Helper

o Board Line Trucker

o Blender Operator

o Debarker Operator, Wood Room Floater, Wood Room Utility and Waferizer Operator

o Clean Up Crew

These jobs used the following equipment:

o Fork Lift, Front End Loader; Skid Steer/Bobcat, Personal Hydraulic Lift, Hydraulic Log Picker,

Air Wand, Chain Saw, JLG and Genie Human Lifts and more.

Cellular One: October 1994 – June 1995

Sold Cellular phone service to new customers and assisted current customers with upgrading to better

phones, answering billing questions and much more. This job required the following abilities:

o Cold calling for new accounts

o Programming new phones and troubleshooting problems

o Excellent organizational skills and the ability to work unsupervised

Fashion Bug: April 1992 – October 1994

I started as an assistant manager and within the first two months I was promoted to the store manager.

In this position, I was in charge of:

o Hiring, training and disciplinary action or termination as necessary; Scheduling employees

according to a projected sales budget; Managing inventory loss through training and

exceptional customer service; Maintaining a professional and well merchandised store;

Monitoring the progress and required additional training needs of my staff; Overall functionality

of the store and the employees was constantly up to me to insure maximum profit ability for the

company.

After only four additional months, I was promoted to the Area Sales Desk Instructor. With this

supplementary promotion, I was also in charge of the following duties for the eight stores that were in

my area:

o Training new store managers; Setting up all the computers and registers for new stores; Hiring

managers for my store as well as any of the other stores; Performing audits for all the stores;

Doing inventory in stores and training managers on how inventory is done; Occasionally

assisting a store with personnel issues; Being on call for any problems with the computers or

cash registers in my area.

Additional Information

I have a wide variety of experience as well as a well rounded education

I learn new things quickly and I am a proficient in multitasking

I work very well in a group setting, but I am also self motivated and self directed

I am honest and I can be trusted to do the ‘right thing’ in any situation

I have proven customer service skills and the ability to communicate to individuals and large groups

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Woyach

I have experience with Microsoft Word, Excel, Power Point and several other computer programs

References and a letter of recommendation to follow

References

Aaron Guertin

Patent Examiner

United States Patent and Trademark Office

501 Dulany Street

Alex, VA 22314

Phone: 571-***-****

Cellular Phone: 703-***-****

Email: abhxu1@r.postjobfree.com

Sudhi Upadhyaya

Assistant Professor

Bemidji State University

Technological Studies Department

1500 Birchmont Dr. #34

Bemidji, MN 56601

218-***-**** (office)

Email: abhxu1@r.postjobfree.com

KaLana Crawford

Manager Trainee for

Thrifty White Drug Store

225 Paul Bunyan Drive NW

Bemidji, MN 56601

Phone: 218-***-****

Email: abhxu1@r.postjobfree.com

Elaine Hoffman*

Associate Professor

Technological Studies

Bemidji State University

1500 Birchmont Dr.

BN 240, #34

Bemidji, MN 56601

218-***-**** (office)

218-***-**** (home)

Email: abhxu1@r.postjobfree.com

*Please see letter of recommendation to follow

Page 3

Woyach

BEMIDJI

STATE UNIVERSITY

DEPARTMENT OF TECHNOLOGICAL STUDIES

March, 2010

Recommendation for Tanya Woyach

I am pleased to write a recommendation for Tanya Woyach. I have known Tanya as a student

and advisee in the Technological Studies Department for approximately one year.

Tanya has many outstanding qualities. I recall the enthusiasm she showed for learning from her

first day of classes at Bemidji State. This enthusiasm has not diminished; in fact, it has

increased. Tanya approaches her education with serious and professional intent and the result

has been that she has excelled in coursework and been an inspiration to others. Tanya is a true

team player who is meticulous in detail yet open to feedback.

Tanya's extensive background in industry and management has given her valuable experience

that provides a strong foundation of skills and an enhancement to her degree program. Her

experience provides stepping stones for higher learning which she has shared with peers. Along

with clear goals and a dedication to hard work, this combination is another reason Tanya is

identified as an effective leader in her Technology Management program.

In addition to valuable practical experience in business and industry, Tanya also has qualities of

respect and compassion for other people. She is highly-respected both by professors and peers.

Her contribution to the well-being of others in combination with the highest ethical standards

enhances her effectiveness as a leader and results in the elevation of all of her team members.

I predict Tanya will be one of our most successful graduates. I recommend Tanya without

reservation. Please feel free to contact me with any questions.

Sincerely,

Dr. Elaine Hoffman, Associate Professor

Technological Studies Department

218-***-**** (office)

2-18-444-**** (home)

abhxu1@r.postjobfree.com

218-***-****/Fax: 218-***-****

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Woyach

www.bemidjistate.edu/it

251 Bridgeman Hall #34, 1500 Birchmont Drive NE, Bemidji, MN 56601-2699

A member of the Minnesota State Colleges and Universities System, Bemidji State University is an equal opportunity educator and employer.

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Woyach

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