Customer Service Manager
Resume:
Bradenton, Florida *****
abhwpt@r.postjobfree.com
STEVEN K. THOMAS
SUMMARY
A focused and resourceful manufacturing operations manager with extensive experience in production
planning and scheduling, safety, inventory control, regulatory compliance, lean manufacturing, Kaizen, Kanban
and 5S, as well as training and development. As a dedicated leader, works closely with associates to ensure
the achievement of established objectives and customer requirements. An enterprising producer, who
implements processes to decrease loss and improve efficiency, optimizing the performance of an organization.
EXPERIENCE
Sunshine State Dairy
Plant City, Florida
Warehouse Manager
2010 Present
Manage shipping clerks, lead shipping/warehousing department. Responsible for shipping and delivery of
product to meet customer specifications and delivery requirements. Achieve the safety, quality, compliance
and operational goals of the company. Coordinate, oversea and provide training to emloyees in shipping,
warehouse and operation of the plant. Coordinate with Sales, Customer Service, Production and Accounting
departments to ensure customer orders are completed.
Supervise employees in all shipping and warehousing areas while ensuring solid, erro free customer service.
Increase productivity by effectively managing employees. Lead continuous improvement.
Ensure products are of the highest quality to meet company standards and customer specifications.
Schedule daily and weekly assignments to meet deadline and completion of scheduled tasks.
Schedule, manage and monitor all areas to ensure deadlines are met and product meets customer
specifications.
Maintain a safe work enviroment for employees and visitors by adhering to company policies and procedures
for safe work practices and conditions.
Analyze and implement policies and proceduresto reduce downtime and delays and increase efficiency.
Accountable for compliance with all OSHA, FDA, USDA, Company and all applicable State and Federal
guidelines and regulations to maintain
food safety and quality standards for all products.
Accountable for housekeeping and cleanliness of the warehouse, shipping dock and grounds.
Organize and manage multiple tasks simultaneouslyand help employees adapt to changes in the business
environment.
Meet company production and profit goals, responsible for positive budget results to achieve results at or
below budget projection.
TROPICANA Bradenton, Florida
Senior Resource 2007 2009
Oversaw 80 employees across three shift operation, including directing activities of five leads and two salary
non exempt employees. Planned, prepared, managed and maintained staffing levels to meet production and
customer requirements. Responsible for managing inbound shipments of finished goods inventory for FIFO
and LIFO inventory rotation accuracy. Directed and ensured completion of daily, weekly and monthly
inventory reports. Managed daily, weekly and monthly workforce forecasting to meet budgetary, volume and
customer needs. Prepared, maintained and communicated all Standard Operating Procedures (SOPs).
Monitored space utilization and layout, maximizing usage and making recommendations.
Managed, coached, mentored and developed team to achieve prescribed objectives.
Coordinated and managed monthly and quarterly physical inventories, and developed follow up reporting.
Gathered and analyzed data concerning operations, inventory control and customer requirements.
Performed internal audits cycle counts to validate accuracy of cycle count process.
Facilitated regular safety training and meetings to ensure work order completion.
Decreased sources of loss while increasing efficiencies through Total Productive Maintenance (TPM) process.
Developed and maintained training and tracking standards
Led team in Autonomous Maintenance (AM) and Focused Improved (FI) Kaizen and 5S initiatives.
KELLOGG COMPANY Lancaster, Pennsylvania
Warehouse Business Unit Leader 2001 2007
Collaborated with procurement, innovation and quality manager to develop plans for key suppliers to adhere to
schedule compliance. Monitored performance and capabilities of vendors through use of month end
scorecard. Ensured accurate and timely preparation of all necessary reports and records regarding
warehouse operations. Developed, implemented and directed Preventive Maintenance (PM), safety, and
buildings and grounds maintenance programs. Identified areas for process improvement and cost savings for
customers. Created culture of safety and teamwork in department. Ensured employee compliance with all
safety rules and Good Manufacturing Practices (GMPs).
PILLSBURY COMPANY Wellston, Ohio
Lead Distribution Team Leader 2000 2001
Responsible for management of 45 associates for frozen distribution center. Ensured compliance with safety,
AIB, quality and packaging materials. Functioned as technical business resource in areas of system
operations toward downtime reduction in line effectiveness. Possessed working knowledge of warehouse
management systems, DLx and AS400. Organized and scheduled all necessary resources required to
accomplish activities. Coordinated daily operational needs with maintenance team. Planned, distributed,
monitored and followed up daily route assignments to ensure servicing of customers per company standards
and agreements.
Managed end of day check in process, capturing and communicating key service, safety and equipment
issues.
Skilled in Profit and Loss (P&L) management demurrage and detention cost.
Oversaw external leasing of forklift rental leasing for site.
LSG/SKY CHEFS Chicago, Illinois
Materials Supervisor 1999 2000
Tested, implemented and executed of lean manufacturing and Kanban testing, resulting in 15% decrease in
product outages while increasing total cycle time of 27% productivity. Managed 25 associates to maintain
proper inventory accuracy, receiving, storage and requisition process to control food cost variance against
actual inventory in stock.
Reduced monthly inventory levels by 18% while reducing waste.
Maintained positive working relationship with customers.
ADDITIONAL EXPERIENCE
KRAFT FOODS, Madison, Wisconsin, Contract Administrator, 1998 1999. Managed selection and
negotiation of key contractors on job site. Prepared contracting and purchasing plans for preliminary
Engineering and Compliance (E&C) manual. Negotiated contractual and commercial term and conditions to
include managing bid process analysis for recommendation. Acted as trainer to internal and external project
managers. Monitored negotiation of blank orders and long term purchase agreements. Negotiated with
vendors for goods and services to achieve best possible price and service agreements. Reviewed and
approved purchase orders. Managed as well as monitored minority vendor and supplier program.
Distribution Supervisor, 1997 1998. Developed distribution plan to transport raw materials to exact
manufacturing departments on time and at lowest possible cost. Managed and sustained warehouse dry
supplies inventory control for 20 production lines.
MILITARY EXPERIENCE
U.S. ARMY, Fort Carson, Colorado, G3 Plans Operations Officer, 1975 1996.
EDUCATION
SOUTWEST TEXAS STATE UNIVERSITY, San Marcos, Texas
B.S., Political Science, 1984
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