Project Manager

Summary of Qualifications

> * years experience of application testing and coordination

> Proficient in functional, negative, regression, system integration

(SIT), acceptance (UAT), and performance testing

> Excellent knowledge and working experience in with test planning, test

execution and test results analyses

> Excellent communication and presentation skills, self starter, quick

learner, team player

> Experience with Mercury Quality tool

Technical Knowledge

Development Tools: SQL, Statistical Analytical Software (SAS), Dreamweaver

CS3

Development Methodologies: SDLC, Waterfall, Agile

Project Management Tools: Enterprise Project Server, e-Project (Daptiv),

Visio, Clarity, SharePoint

Project Management Methodologies: PMI

Consumer Compliance Software: CRA Wiz

Databases: Oracle, SQL Server

Testing Tools: Mercury Test Director (Test Lab, Test Plan, and Defect

Manager Modules), Load-Runner, Win-Runner

Enterprise Resource Planning: SAP R/3 SD, PP, and MM modules

WMS: DCMS (AS400), GOAL (AS400), MOVERS (UNIX), and MARC Global (Red

Prairie)

Programming Languages: HTML, Java, C++

Credit and Lending Systems: ALS, TSYS, CLAS

Professional Experience

Apex Systems, Contractor

September 2010 - January 2011

Blue Cross Blue Shield South Carolina (BCBSSC)

Columbia,SC

Commercial Systems, Project Specialist

Responsible for providing support to Project Leader/Managers to manage,

monitor, and maintain task level work plans.

> Responsible for leading small to medium process improvement efforts

from inception to design.

> Successfully supported Health Care Reform compliance projects for

BCBSSC.

> Successfully supported year end mandated changes and open enrollment

software initiatives for the state of South Carolina.

> Managed project teams that consist of developers, analysts, testers,

client and business partner stakeholders.

> Developed and maintained all project artifacts (charter, scope,

design, implementation, project plan/schedule stakeholder plans,

status reports, etc.)

> Attended project status meetings to capture key decisions, action

items, risks, and issues.

> Weekly monitored the project spend and timelines to ensure that the

projects were within the guidelines established by the client.

First Horizon National Corporation

August 2008 - July 2010

Information Management, Sr.BA/Project Coordinator

Memphis, TN

Responsible for leading initiatives related to the Credit Risk Data

Warehouse, which includes project prioritization, facilitating Focus

Group/JAD sessions and working with the business owners with the purpose of

gathering and documenting business requirements, conducting business

requirement reviews, writing test plans, completing User Acceptance

Testing, and interfacing with contributors to ensure that modifications

accurately met the desired goal and results were achieved and delivered on

time.

Key Projects and Accomplishments:

> Successfully managed multiple small to large size projects to optimize

and increase reporting accuracy for the Credit Risk Management

Reporting team. Responsibilities included scope and business

requirements definition and documentation, budget management, and

managing cross-functional teams in a complex matrix environment.

> Developed test plans and test scripts as well as manually executed

systems test scripts to ensure that the client requirements were

adequately captured.

> Partnered with IT finance to monitor project spend at every phase of

the project life cycle.

> Managed the relationship between First Horizon National Corporation

and its vendors to ensure timely implementation of third party

capabilities and interdependencies from other departments.

> Mitigated project risk by ensuring OCC, EPMO, and Corporate Risk

guidelines are adhered to in all project/initiative implementations.

> Received a First Power Line award for leading an initiative to

automate processes to update the Credit Risk Grading System which

reduced processing time 98%.

> Selected to lead the Business Continuity effort for the Credit Risk

Data Warehouse.

Shelby County Schools

January 2007 - June

2008 Technology Support, Project Manager

Memphis, TN

Directed a diverse staff of business analysts, ensured projects are aligned

with the district strategic and technology plans. Collaborated with peers

to ensure that we were maximizing resources in achieving goals. Performed

monthly reporting on the project portfolio.

Key Projects and Accomplishments:

> PM for the Design and Implementation of a student transfer Data

Warehouse for the support of Student Management, Customer Management,

Student Services and Service Delivery which increased the processing

time by 80%.

> Worked with business units on development of product designs, and

process re-engineering.

> Supervised technical team of 3 business analyst responsible for

district project implementations.

> Planned scope, cost, schedule and risk management for upgrade and

maintenance of ERP system. System crosses 7 business units and

required a matrix manage approach that pulled in resource from

business services, human resources, planning, and operations.

Nike

June 2001

- December 2006 Software Delivery, BA/QA Analyst

Memphis, TN

Responsible for the analysis, testing, and implementation of SAP and

warehouse management (MARC Global and DCMS) releases and/or upgrades. This

role also allowed me to help establish departmental audit controls to

ensure SOX compliance for every phase of the project life cycle across

global supply chain.

Key Projects and Accomplishments:

> Oversaw and executed unit, systems integration, regression, and

usability testing functions while tracking and reporting defects.

> Staffed and managed 30 geographically dispersed subject matter experts

across the apparel, footwear, and Blue Ribbon Direct divisions and

departments, which included Special Services, Inbound Logistics,

Shipping, Inventory Management, and Processing.

> Participated in work flow analysis geared toward automating business

processes.

> Implemented the first automated auditing system for the Nike TN

Footwear division with a cost savings of $500,000 in customer charge-

backs and was delivered two months early. The project exceeded

expectations and was successful, so the team received the Gameball

award.

FedEx

June 2000 - June 2001 Revenue Software Certification,

Software Certification Analyst

Memphis, TN

Responsible for the analysis and testing for the EDI and FedEx Powership

software programs.

Key Projects and Accomplishments:

> Testing coordinator for the EDI and FedEx Powership software programs.

> Created test cases and test data in support of major corporate

initiatives.

> Recommended program revisions to developers based on defects

identified during testing.

> Created documentation outlining business processes.

> Made recommendations on software readiness for go/no-go decisions.

> Assisted the Process Improvement Team in planning, requirements

gathering, and research for developing automation tools.

Freight Marketing, Systems Analyst Intern

June 1999-June 2000

Key Responsibilities and Accomplishments:

> Provided desktop and off-site support for the Freight Product

Marketing division.

> Received 3 Bravo Zulu awards for outstanding performance and

commitment.

EDUCATION, TRAINING, AND CERTIFICATIONS

Certifications

> Microsoft Certified Professional (NT Server 4.0), 2000

Training

> Nexus Leadership Development Program, 2005

> Project Management Training

o Project Integration, Budgeting and Controlling Costs, Planning

for Quality, Implementing Project Human Resource Management

> Business Analysis Trainging

o Enterprise Analysis and Making a Business Case, Introduction to

Requirements Planning, Requirements Planning and Management,

Analyzing Requirements Using Models

> Regulatory & Audit

o SOX, SAS70, Gramm-Leach-Bliley Act, HIPPA, PCI DSS, e-CRF

(electronic Code of Federal Regulations)

> Compliance Training

o Bank Secrecy Act/Anti-Money Laundering, Regulatory Foundations

of Lending, Financial Privacy, Consumer Lending Data Integrity,

Fraud Awareness, Wealth Management

Education

> BBA, Management of Information Systems, University of Memphis, 2003

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