Administrative Assistant Customer Service

PROFESSIONAL RESUME

Laura Waltman abhuq8@r.postjobfree.com 571-***-****

HIGH POTENTIAL ADMINISTRATIVE PROFESSIONAL

Well-polished administrative professional with over 15 years' experience

coordinating office management and supporting C-level professionals;

managed special projects with a high degree of efficiency; served as point

person for board of directors, managers, sales teams, clients, and

candidates to ensure proper lines of communication.

. Provides executive-level administrative support

. Proactive with communication and follow up

. Problem resolution using excellent judgment with little direction

. Negotiated contracts resulting in a 25-30% savings for company.

10/12/09 - Current: Office Manager/Executive Asst. to CEO for Netuitive

Software, Inc., Reston, VA

. executive assistant to C-level staff including: president & CEO,

chief chairman of the board, CFO, and VPs providing calendar

management, travel arrangements, expense reporting, agenda preparation

and PowerPoint presentations

. organized quarterly sales kickoff events including agenda, venue,

catering, travel arrangements and accommodations

. organized monthly management meetings and board meetings with

executives and board members including calendar coordination, agenda

and travel

. Go-To-Meeting and Webex Administrator

. event planner (holiday party, picnic, award ceremonies)

. negotiated contractual agreements with business associates resulting

in savings of 25-30% for company

5/07 - 5/09: Executive Assistant for Director and COB, Orthopaedic & Spine

Specialists, York, PA

. maintained surgeon's personal and professional Outlook calendar,

composed all professional correspondence, scheduled travel and

meetings, prepared agendas and PowerPoint presentations for speaking

engagements

. physician re-credentialing for licensure

. worked as liaison with attorneys obtaining documentation for

depositions, saving executive/physician numerous hours preparation

. followed physician's patients post-surgery to ensure continuity of

care

. member of 5-star customer service committee.

1997-2007: Ten years in medical field as medical transcriptionist for York

Hospital, 1001 S. George St. York, PA 17401. - Time period during which I

worked full-time as a medical transcriptionist (home-based); completed

college degree - Penn State - Organizational Leadership, and raised my

young children.

12/95 - 4/97: Executive Assistant to President/Office Mgr. C.C Kottcamp &

Son, Inc.

. maintained president's personal and professional calendar

. payroll administrator and accounts payable

. interviewed employment candidates

. conducted new employee orientation

8/91 - 8/95: Administrative Assistant, HR for Drover's Bank Corp.

. maintained professional calendar for VP human resources

. payroll administrator

. interviewed employment candidates

. conducted new employee testing and orientation

12/88 - 7/91: Administrative Assistant to Mgr. MIS Department, McCrory's

Home Office

Responsibilities included but not limited to:

. managed MIS manager's professional calendar

. scheduled meetings and conferences, composed professional

correspondence

. coordinated travel arrangements; audited travel reports for MIS team

. organized team meetings, recorded minutes and prepared reports

. prepared statistical reports for weekly distribution

. trained 158 employees in new software program, SYSM

EDUCATION

2005-2009 AA Degree, Penn State University - LAS, Organizational Leadership

(currently completing final credits for BA - Organizational Leadership)

SKILLS AND ACCOMPLISHMENTS

Advanced knowledge of Microsoft Office including Word, Excel, PowerPoint,

and Outlook Calendar. Proven ability to focus and redirect tasks according

to ever changing priorities. Service-focused with demonstrated ability to

quickly address needs with solutions. Solid history of being proactive and

with developing trusted relationships with peers, managers, and senior

management.

Strengths: interpersonal, communication, and presentation skills with

strong ability to present complex information in clear and concise manner;

time management, professionalism, judgment, discretion and forward-

thinking.

Graduated as Marshal of my class for my major, (LAS - Organizational

Leadership) at Penn State University with 3.84 GPA

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