Customer Service Administrative Assistant
Resume:
ANGELA HICKS
Phone: 760-***-****
E-mail: abhtg9@r.postjobfree.com
I am looking for a full time job where I am a valued part of a team. I am self motivated, detail
oriented and have excellent customer service skills. If you are looking for a hard working
employee with excellent work ethics, please contact me. Thank you for your consideration. May
contact supervisors as listed below.
Experience:
American Red Cross Volunteer
Naval Hospital Camp Pendleton
Bldg. H-100 Mental Health Clinic
Camp Pendleton, CA 92055
CDR Catherine MacDonald
763-8581
06/10 to current
Medical Support Assistant/Psychiatric Technician
I am volunteering in the Substance Abuse Recovery Program (SARP), the Intensive Outpatient
Program (IOP) and Occupational Therapy at Naval Hospital Camp Pendleton. Currently, part of a
team developing a Standard Operating Procedures Manual for IOP. Instrumental in helping
SARP to create and input over 100 patients medical information into a database, in order to
medically track patient treatment plans. Teach a Creative Expressions Workshop to help patients
express themselves through art, music, dance gardening and cooking. Answer phones, take
messages, walk-in patients, cancel patient appointments, make copies, scan and fax as
requested. Compose and edit letters to patients commands. For Occupational Therapy I teach a
cooking class to help rehabilitate patients by working on their small motor skills.
Alutiiq Contract Company
Naval Hospital Camp Pendleton
Office of Neurotrauma/Case Management
4217 Ponderosa Ave., Suite G
San Diego, CA 92123
751-1891
Rollie Roper-Supervisor
07/08 to 05/10
Administrative Assistant
Administrative support for Naval Hospital Camp Pendleton Office of Neurotrauma. Conduct
research, compile data and prepare presentations for commanding officers and directors.
Coordinated and arranged meetings to record minutes, and prepared agendas. Greet visitors and
determine whether they should be given access to providers. Responsible for completing time
sensitive reports. This included formatting, correct spelling, grammar, developed tables, charts
and graphs, collating, proofreading, statistical formulas and characters which require skill in
spreadsheets and word processing programs. Practical and advanced knowledge of the following
software programs: Microsoft Word, Excel, Access, Power Point, Publisher, Outlook, Share Point,
Dept.of Defense-CMR, CHCS I and II, AHLTA, DMHRSi, and DMLSS. Major responsibility of
data entry to the US Navy Care Management Registry-CMR. Activated and updated over 500
NHCP current mild Traumatic Brain Injury- mTBI patients and input over 300 new mTBI patients to
CMR. This registry was created to medically tract all mTBI patients that includes Wounded
Warriors, Active Duty men and women in the Army, Navy, Airforce, and Marines.
Mancon Contract Company
Naval Hospital Camp Pendelton
Physical Therapy/Occupational Therapy
8765 Aero Drive, Suite 223
San Diego, CA 92123
268-1830
Jeff Mantens-Supervisor
02/08 to 06/08
Medical Records Clerk
Responsible in creating and implementing new schedule templates for 17 providers in Physical
Therapy and Occupational Therapy. Booked and canceled high volume of patient appointments.
Performed clerical, administrative and database maintenance. Verified DEERS eligibility and
enrollment status. Trained over 20 Active Duty men and women on medical front desk programs
and procedures. Responsible for keeping up to date staff training records.
American Red Cross Volunteer
Naval Hospital Camp Pendleton
Bldg. H-100
Camp Pendleton, CA 92055
CAPT Barron-Smith ARC Dept. Head
11/06 to 01/08
Medical Support Assistant
I have worked as a volunteer in the following clinics: OB/GYN Dept. Registration, Colposcopy,
Dysplasia, Post Partum, Vasectomy Clinic, OB/GYN, Radiology, Orthopedics/Podiatry,
Musculoskeletal Services, Physical Therapy/Occupational Therapy/Hand Surgery, Laboratory,
New Patient Records, American Red Cross office and Case Management. My duties included
arriving patients, booking new appointments, canceling appointments, screening telephone calls,
taking telephone consults for the doctor's, entering walk-in patients to the computer system-
AHLTA and CHCS, chart maintenance and filing, knowledge of all the clinic regulations, policies
and procedures, receptionist duties. Effectively respond to patients who may be ill or upset,
excellent customer service skills, computer literate, self motivated and detail oriented. Facilitate
training records for Case Management, prepare patient charts for case managers, and kept
database and rosters up to date.
Education:
High School
Nationally Certified Psychiatric Technician
Certified Phlebotomy Technician I
Travel Agent Certificate
Training Completed:
Completed: DOD Information Assurance Awareness 2011, NEVO 2006, HIPAA 2011, Privacy Act
Training 101-***-****, CHCS and AHLTA 2008, Outlook 2008, CBRNE 2008, DMHRSi 2008,
EMS 2008, EVAC-CHAIR 2009, Hand Hygiene 2008, PII 2011, Patient Safety: Teamwork 2008,
TIP Basic 2010, Anti-Terrorism 2010, Annual Training 2010, Welcome Aboard 2008, EOC 2009,
EVAC SLED 2007, General Orientation 2009, FEMA/NIMS ICS-100 2008, FEMA/NIMS IC-700
2008, No FEAR Act 2010, Records Management in the Department of Navy 2008 and trained in
employee training records, 2007.
Contact this candidate