Customer Service Training

Talented young professional with skills and training in:

COMMUNICATION AND PSYCHOLOGY RESEARCH

Accomplished, quick learner with an impressive hands-on knowledge base

encompassing the entire spectrum of psychology research, with special

expertise in Clinical Psychology. In addition, eight years experience in

Customer service in which five years consisted of professional training.

Demonstrates thorough and detailed research capabilities. Experience and

academic preparation include:

Communication Theories - Drug Addiction and Recovery - APA Advanced Writing

- Public Speaking Sexual Assault and Abuse -

APA Advanced Research - Oral Presentation - Clinical Psychology Analysis

Customer Service - Media Influence Theories - Psychological Statistics

- Argumentative Critical Thinking

EDUCATION

Bachelor of Arts in Psychology

California State University, San Bernardino CA - 2009

RELEVANT EXPERIENCE & EMPLOYMENT

Cadet - California Highway Patrol Academy, W. Sacramento, CA - 10/2010 to

02/2011

Customer Service Representative - The Home Depot, Rancho Cucamonga CA -

05/2004 to 10/2010

Sexual Assault Advocate Volunteer - San Bernardino SAS, San Bernardino CA -

06/2008 to 12/2008

Research and Statistical Analysis: Delivered in-depth preparation and

advanced laboratory writing capstone project culminating in solidifying

expertise in applying research methods on collected data, applying the

scientific method for later analyses, and interpretation as per APA

guidelines and regulations.

Sexual Assault and Abuse: Trained in Sexual Assault and Abuse intervention

and counseling techniques in victim symptoms, experiences, coping, and

reporting criteria.

Communications: Trained in media representation and minority theories. This

consisted of several advanced elective courses in communication theories,

presentation training, and psychology training, including analysis and

research.

Customer Service: Eight years of continuous customer service experience and

problem resolution four of which has consisted of daily telephone

interaction.

Law Enforcement: Sixteen weeks of law enforcement training. This consisted

of several P.O.S.T and California Highway Patrol departmental courses in

areas such as, emergency vehicle operations, enforcement tactics, physical

methods of arrest, physical training, vehicle and penal laws, and weapons

training.

CLUBS & MEMBERSHIP

CSUSB Psychology Club - Historian - Intro to Experimental Psychology Course

Tutor -2007 to 2009

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