Customer Service Representative

Objective

To exercise my knowledge and to achieve the satisfaction of making

the difference.

Profile

Administrative Professional with over 30 years of experience in the

office administration, non-profit sector, social service and community

relations. Able to prioritize, manage conflicting demands, accustomed to

handling sensitive, confidential records,. motivated, talented for

quickly mastering technology, demonstrated history of producing

accurate, timely reports and following guidelines, flexible and

versatile able to maintain a sense of humor under pressure and thrive in

deadline-driven environments.

Education

G.E.D. 1976, some college credits, Family Assistance Crime-training with

the San Antonio Police Department, Volunteer In Policing-training with

the San Antonio Police Department, Public Safety Team-training with the

San Antonio Police Department, BIA/Hidden Victim of Domestic Violence,

Crime and Human Trafficking and Acceptance Passport Agent Certification -

Houston Passport Center and over 10 years of Immigration training and

casework experience.

Business Skills

Received Accounting Clerk training at the San Antonio Skill Center, .Word

Perfect, MS Word, MS Publisher, Excel, Adobe Photoshop, Master Print

Shop, Olympus N400 printer, .Olympus Digital Camera, Scanner, Fax

Machine, Xerox, HP printers, I, II, III, IV, V, HP Professional Suites

2200 color printers, Quick Books and MS Outlook, Netscape, Ms Office.

Skills Summary

Project Management ComputerSavvy Fluent in Spanish

Report Preparation Customer Service Accounting/Bookkeeping

Written Correspondence Scheduling Problem Solver

General Office Skills Analytical Organizational

Teacher Aide Assistant Treasurer/Treasurer

Employment History

1997-2005 U.S. House of Representatives, Congressman Ciro D. Rodriguez

2007-2011 Office Administration/Casework/Service Academy Liaison

2005 - 2007 Alamo WorkSource Career Center/SER

Program Technician/ Customer Service Representative

.1977 - 1997 San Antonio State School/State Hospital

Community Relations - Administrative

Technician II

Unit II/Adjunctive Therapy Secretary III

Outreach Services - Stenographer I

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