Customer Service Administrative Assistant

Theresa Debnam

**** **** ****** ****** . ************, PA 19131 . 267-***-****

Objective To obtain a position where my skills in customer service can

contribute to the growth of the company, while continuously

learning new skills for advancement. Meeting targeted goals

while maintaining a positive code of ethics.

Experience

2006 - Present Gap, Inc. Philadelphia, PA

Sales Associate

. Assisting customers in completing an outfit by sizing,

fitting and adding on accessories.

. Making the customers shopping experience a unique one.

. Operating the cash register.

. Maintaining the store by keeping the clothes neatly hung

and folded in size order.

. Displaying visuals.

. Providing stock duties as well as customer relations.

2004-2006 Wee Care Daycare Philadelphia, PA

Assistant Director

. Basic administrative duties including correspondence,

scheduling, light bookkeeping and collections.

. Coordination of lesson plans, meal plans, and outdoor

activities.

. Greet and register all new candidates and parents.

. Prepare initial screening of prospective candidates,

including tour of the building and review of educational

programs offered.

2002 - 2004 Internal Revenue Service Philadelphia, PA

Administrative Support/Data Transcriber

. Data entry of tax document for tax filing purposes.

. Maintain and update records for taxes.

. Achieved target goals for speed and accuracy for document

input under incentive programs.

2000 - 2002 Progress Bank Plymouth Meeting, PA

Customer Service Representative

. Daily customer service and selling of banking products for

commercial and personal accounts.

. Answering incoming client calls

. Problem solving for clients and back office personnel for

banking transactions.

1989 - 1999 PMHCC/CTT Philadelphia, PA

Administrative Assistant

. Provide administrative support to all departments under

Community Treatment Team.

. Maintain agency personnel time records and logs and provide

historical data on time usage for agency review.

. Operate telephone switchboard.

. Customer servicing for client complaints and questions.

. Office management for supplies and equipment.

. Scheduling for agency's Doctors and Nurses

Education

. Center for Innovative Training and Education -

Philadelphia, PA

. MTI Secretarial Science - Philadelphia, PA

References Available upon request.

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