Customer Service Sales

**** ******* *** ***** (***)

***-****

Las Vegas, NV E-mail

***** abhn1n@r.postjobfree.com

Sherrie Maloy

Objective My goal is to lead a successful career. I desire

to be a part of a success-oriented team, to

contribute my best skills and experience to

accomplish both company and personal goals.

Work experience 2009 - Present Lapre Scali & Company Reno, NV/Las

Vegas,NV

Commercial Account Manager

Property & Casualty Agent/Producer license

CISR Designation

CRM Designation (Completed Course 5 March 25th

awaiting final exam result)

In process of obtaining CIC Designation

Manage a book of business of small and middle

market accounts with varying business exposures.

Book of business is 75% Construction.

Quote, bind new policies, service existing

business. Prepare proposals and presentations for

clients and prospective clients. Monitor monthly

client billing and collections to insure timely

payments on agency billed accounts. Process

certificates, invoicing, filing, and provide

customer service.

Maintain up-to-date knowledge of local markets,

industry trends, and changes to coverages and laws

by attending educational seminars, reading

insurance trade publications, and continuing

education.

2005 - 2009 Orgill Singer Insurance Las Vegas,

NV/Reno, NV

Account Executive

Property & Casualty Agent/Producer license

CISR Designation

Managed 400 Commercial Lines accounts for a broker,

senior sales executive and for the house. Work

directly with clients for new business, additional

lines/cross sells, and renewals. Market, propose,

and bind coverage.

Active member of several agency committees

Created Property & Casualty Claims Department

Created training modules for Customer Service and

Claims Services

2004 - 2005 Farmers Insurance Group Oklahoma City,

OK

Claims Associate

File Auto and Homeowners claims for Farmers

Customers and other parties. Documentation and

timely data entry are essential. Graduated top in

training class and pulled from training class to

assist in another department who was behind on

their claims. Received 5 awards in the first 2

months of employment for Quality Reviews rating

over 97% with the goal being 92%.

Property & Casualty Adjuster License

1997 - 2004 America Online Inc. Oklahoma City, OK

Billing Supervisor

Supervised a team of 18 in Member Payments, taking

them from a poorly performing team to fully meeting

company expectations. Performed weekly Professional

Success Meetings and Interactive Parallel Sessions

providing timely feedback to help improve and

develop the proper behaviors to provide excellent

customer service.

Shift Leader

Created daily and weekly schedules for the

Community Action Team, entered Tracking Data into

Access database program for reporting to project

managers, assisted Consultants with policy and

shift questions. Point of Contact and Trainer for

Snail Mail, CompuServe, Children's Online Privacy

Protection Act, and abhn1n@r.postjobfree.com.

Customer Care Consultant

Assisted new and future members with ordering

software and directed current members to the

correct department.

1994 - 1997 Michaels Arts and Crafts Oklahoma City,

OK

Lead Sales Associate

Assisted customers by phone or in store. Held

Associate meetings and updated our Cashiers on new

information. Ordered and stocked additional

merchandise when needed.

Classroom Coordinator

Recruited persons to teach classes, set up in store

displays for new products, organized classes and

schedules for the instructors and customers.

Skills AMS 360, AMS, Applied - TAM, MS Word, Excel,

Powerpoint, Access, Lotus, 10key, Windows, MIVA

Merchant, Avaya, Aspect, Citrix, Clock Track, Real

Time Adherence, Email, Internet.

Awards received 2006,2007,2010 Las Vegas Chamber of Commerce

Customer Service Excellence Award, 2008-2009 Silver

Las Vegas Chamber of Commerce Customer Service

Excellence Award, Girl Scout Leadership Award, Girl

Scout Silver Award, Girl Scout Gold Award, AOL

Bright Idea Award, AOL Presidential Award.

Education University of Oklahoma Norman, Oklahoma

Liberal Studies w/ emphasis in Leadership

Oklahoma City Community College Oklahoma City,

Oklahoma

AS Diversified Studies, 2004

References Johni Burnside - Underwriter, Risk Placement

Services 801-***-****

Brett Kanwetz - Broker, Orgill Singer Ins. (702)

493-2015

Kris Sanchez - Senior Sales Executive (702)

499-3653

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