Customer Service Management
Resume:
**** ******* ** ** • Rio Rancho, NM *****
Phone 505-***-**** • E-mail abhlkp@r.postjobfree.com
Kevin A. Jameson – 1332 Yucatan Dr SE Rio Rancho NM 87124 – 505-***-**** or 505-***-****
Kevin Arik Jameson
ACTIVE U.S. DOE SECURITY CLEARANCE – LEVEL Q
Professional Summary
Over 13 years of experience in Public Sector technical business. Extensive professional services and pre-
sales expertise focused on developing strategic solutions through effective relationship management rather
than a transactional approach. Long-standing passion for customer service excellence with a proven record
of growing accounts by understanding technical goals and mission challenges. Thorough knowledge of
Director and CXO level interactions, including government agency budgetary operations, procurement and
technical refresh cycles, executive program management, and general technology direction within
organizations.
Education
National Technological University 06/05 Los Alamos, NM
M.S., Technical Management
Degree specialization – Project Management
3.80 cumulative GPA
Distance education access to courses offered by such prestigious
institutions as Notre Dame, MIT, Vanderbilt, and Berkeley
New Mexico State University 12/01 Las Cruces, NM
B.B.A., Business Computer Systems
Minor in Business Management – Concentration: Leadership and Motivation
3.359 cumulative GPA – Dean’s Honors List
experiencE
09/09 – present Hewlett-Packard Co. Albuquerque, NM
Client Principal
Director of nationwide sales operations and account management for HP Public Sector
Consulting Services business with the U.S. Department of Energy, U.S Navy, and U.S. Marine
Corp
Responsible for customer relationship management, revenue forecasting, account growth
strategy, consulting services solution development, managing opportunity pursuit resources and
corporate sales process, and internal/external business unit representation
Developed multiple new accounts where Consulting Services had not been previously
represented resulting in increased orders of 15% with added margin improvements
Works with CIO/CTOs, Division Leaders, and Department Heads to better understand their
Enterprise IT infrastructure and develop technical strategies, ROI, and standardization based on
industry best practices
09/06 – 09/09 Dell Inc. Albuquerque, NM
Sr. Technical Consultant
Responsible for managing the business and technical relationship between Dell and U.S. DOE
Sandia National Laboratories (SNL) including account strategy, bid/proposal management, and
Executive presentations
Performed system software management, new technologies evaluation, technical consultation,
and general system administration for Enterprise IT and High Performance Computing (HPC)
Cluster infrastructures
Kevin A. Jameson – 1332 Yucatan Dr SE Rio Rancho NM 87124 – 505-***-**** or 505-***-****
Daily analysis of system utilization metrics, user compute jobs, parallel file systems
performance, multi Petabyte classified global data storage, and hardware support & trouble
ticket/case management processes
Developed several Unix/Linux shell scripts and other software utilities for improving HPC
administration, end user support, and technical design efficiency
Advisor and strategic business planner for the multi billion dollar Professional Services
organization, mentored consultants, co developed a new services offering, and secured over $2
million in revenue growth
08/02 – 09/06 Hewlett-Packard Company Albuquerque, NM
Technical/Business Development Consultant I
Developed HPC solutions at Los Alamos National Laboratory and Sandia National Laboratories
by strategically allocating technical resources
Increased annual revenue of nearly $1 million by adding full time consultants and extending
existing contracts
Managed strong working relationships with the U.S. DOE customer base in order to maintain
consistent business growth
Participated in cost/revenue management, project management functions, team leadership, and
extensive customer relations activities
Sr. Systems Engineer IV Los Alamos, NM
Provided technical leadership in a team of 8 engineers responsible for systems analysis and
general system administration on high availability/performance supercomputing clusters
Developed UNIX shell tools that are routinely used by the customer and provided training and
documentation materials prior to implementation
Led multiple programs and initiatives around customer service excellence, employee
development, team metrics, community involvement, economic impact, and internal process
improvement
01/98 – 08/02 Dona Ana County Las Cruces, NM
Computer Specialist
Managed hardware, software, peripherals, LAN/WAN infrastructure, and general system
administration for over 350 users in a heterogeneous Windows/UNIX/Linux/Mac environment
Performed user account management, phone support management, internal & external user
training, complex troubleshooting, and technical procurement functions
Provided and coordinated technical assistance to, Elected Officials, local businesses,
governmental department heads, and the general public.
Certifications
- Project Management Professional (PMP) - Lustre Certified Support Engineer
Kevin A. Jameson – 1332 Yucatan Dr SE Rio Rancho NM 87124 – 505-***-**** or 505-***-****
- Cisco Certified Network Associate (CCNA) - Linux+, Network+, A+ (Core Hardware)
ITIL/ITSM Foundations Unix Foundations
Additional activities
Poll Precinct Presiding Judge for Dona Ana County (1999 2001) and City of Rio Rancho (2008
9)
Little League Baseball Manager/Coach – City of Rio Rancho (2007 2011)
Assistant Cub Scout Den Leader and Troop Webmaster – Boy Scouts of America (2008)
Subject Matter Expert – CompTIA (Linux+ Certification Revision Board 2004 5)
Volunteer for United Way Campaign and Habitat for Humanity (2007 & 2008)
Sponsoring Presenter – New Mexico Supercomputing Challenge (2003 6 and 2009)
Science Presentation Volunteer – Las Cruces Public Schools (2002)
References
Available upon request
Kevin A. Jameson – 1332 Yucatan Dr SE Rio Rancho NM 87124 – 505-***-**** or 505-***-****
Contact this candidate