Medical High School

Tamarah Millar Alexander

**** ****** ******** ** **** 540-***-****

Roanoke, VA 24014 Work 540-***-****

Email abhlj1@r.postjobfree.com

Goals and Objectives

I am seeking a career advancement that will afford growth and stability to

employees that are dedicated to serving patients, clients and their

community.

My work ethic philosophy is to reach beyond what is expected and to deliver

quality output in whatever capacity I serve.

Education and Skills

. Patrick Henry High School graduating class of 1994.

. Virginia Western Community College Extended Study program. GPA: 3.75.

. Epic Cadence Certified (Spring 2006 through NVT 2010 IU 1).

. Epic Proficient in Integrated Referrals.

. Strong knowledge in Epic Cadence, Referrals/Auth Cert, Security and

Prelude. Knowledge of ADT, EpicCare Ambulatory, Orders, MyChart,

+Medic, Vision, Vision Collection Module, Vision GUI, Cognos, SMS-

Invision, Centricity, PACS Web1000, Careport, Sovera, Group Wise,

Word, Excel, Lucent, Kronos, Power Point, Access, Visio and Front

Page.

Work History

June 1996-July 2002: Carilion Professional Billing

. Made collection calls to patients for Carilion Health Care Corporation

to secure payment on past due accounts.

. Became familiar with the Fair Debt and Collection Practices Act,

Federal Poverty Guidelines, and other collection guidelines.

. Assisted insurance follow up with Medicare and Medicaid AR.

. Duties included Psychiatric Medicine and Behavioral Health, Procedure

Development and Collection Module design. January 02, 2000, I was

promoted to the Team Lead of Carilion Patient Payment Services. In my

role as Team Lead I developed strong working relationships with site

managers and billing employees. I also developed strong leadership

skills. Other essential skills utilized in this position were

communication skills, team work, reporting, creative thinking, strong

Vision knowledge, insurance knowledge, knowledge of support area

responsibilities and patient service skills.

July 2002-May 2006: Carilion Professional Billing Applications Instructor

. Developed strong relationships with clients and inter-departmental

staff.

. Developed a thorough knowledge of the professional billing process and

of multiple

computer systems.

. Experience with CMS-1500 and UB92 billing.

. Responsible for manual writing and updates, customer and client

resolution,

System implementation and support for new facilities, site visits and

Demographic audits, tracking client calls and problem resolution, QA

testing, application maintenance, billing fatal errors, SSI claim

edits, maintaining and training daily recap and balancing procedures.

. Created Web pages with Frequently Asked Questions and other

departmental procedures using Front Page.

. Taught all Vision and Sovera end users.

. Wrote the Vision For Windows (GUI) manuals

. Designed spreadsheets for report tracking,

. Developed the concept of trainers visiting with internal departments

and reviewing check lists on a regular basis and followed the process

through to fruition.

. Developed and implemented multiple procedures, including but not

limited to: Handling Returned Mail, Charge Entry for UB92 Medical

Education, Psychiatric Registration, Psychiatric Scheduling,

Psychiatric Charge Entry for Rehabs, Ryan White, Every Woman's Life

and Recall Scheduling procedures.

May 2006-April 2007: Carilion Clinic TSG- Application Analyst II/

Educator

. Responsible for the training of all front desk staff, clinical

employees, Medical Students, Residents, Mid Level Providers and

Physicians.

. Taught Centricity (Logician), PACS WEB1000 and SMS-Invision

Physicians' View.

. Served as the SPC (Single Point of Contact) for Medical Education

. EMR Circuit Newsletter developer and writer

. Coordinator for all Medical Student and Resident training

. Roll out of new facilities, and writing workflows based on site

specific needs.

. Created a Web X Tutorial for Medical Students, enabling the steady

flow of Medical Students the ability to take the first on line courses

offered by Carilion Clinic. As a result, I was named "Employee of the

Month" in March of 2007.

April 2007- Present: Carilion Clinic TSG- Senior Application Analyst: Epic

Cadence,

Referrals and Prelude

My Epic journey began in April of 2007 when Carilion Clinic made the

decision to purchase the

full Epic Suite.

. Participation in workflow design and discovery sessions

. Went Verona Wisconsin for Epic Cadence Certification

. Heavily involved with creating workflows using Visio, testing,

validation, review of training material, department build, Cadence

build (Visit Types (PRC), DEP, SER records, System Definitions,

System Profiles, etc building of our Cadence team structure,

reports, work flow analysis, work flow design, exports/imports of

master files with and without Data Courier, security build,

implementation, follow up and new release.

. Attended and presented at the 2009 Epic UGM: The Wild, Wild West

In 2008, I was elected the Epic Referral Lead. As a result, I

formed a very close working

relationship with Marketing/Strategic Development. As part of the

Epic Referral Development,

I work with various committees to ensure the process is easily

reportable, easily accessible,

well communicated and most importantly, patient friendly.

. Other accomplishments include the successful design of the order

and Referrals to allow users to select a provider of a particular

specialty in a specific Geographic Region (NRG Master file), Design

of Coordinated Scheduling and a successful transfer of data from

non-Carilion affiliates.

December 1993 - Present: Divine Dance Center: Dance Instructor

I instruct Ballet, Tap and Jazz classes for children, and coordinate events

for dance in the community.. Communication skills, enthusiasm, team work

and job knowledge are essential in my part time role with Divine. I teach

the core values of caring, respect, responsibility and honesty to all of my

students.

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