Customer Service Manager

Lisa Jean Alley

**** ********* **** ****

Jacksonville, FL 32256

Home: 904-***-****

abhkur@r.postjobfree.com

Objective Student looking for part time work in an office setting

Education Florida State College of Jacksonville

PTA student-expected graduation date August 2012

Marywood University Scranton, PA

Bachelor of Science Nutrition and Dietetics; May 2002

Experience Kelly Services Jacksonville, FL

Substitute Teacher; September 2008-November 2009 & December

2010-present

. Maintain the order and structure of the classroom in

the absence of the full time teacher

Rail Link Jacksonville, FL

HR Assistant; November 2009-December 2010

. Prescreen applicants for various positions within the

company

. Process payroll hours for all employees in the region

. Process all new hire paperwork to ensure accuracy and

completeness

. Answer employee inquiries regarding benefit and

payroll information

PPR Healthcare Staffing Jacksonville Beach, FL

Accounts Payable Coordinator; February 2006-August 2008

. Responsible for processing all expense reimbursements

for in-house employees

. Processed all expenses related to the company's

traveling healthcare professionals

. Processed a monthly housing allowance payroll

. Maintained an Excel spreadsheet of employee hours for

bonus purposes

Payroll Coordinator; July 2005-February 2006

. Processed biweekly paychecks for healthcare

professionals

. Maintained and organized employee time records

. Set up new hires utilizing their direct deposit and W-

4 forms in the payroll database

. Maintained up to date employee information in the

database

Wyeth Pharmaceuticals/Kelly Services Collegeville, PA

Nutrition Information Specialist; December 2002-January

2005

. Received and logged complaints, inquires and adverse

events for Wyeth's private label infant formula via a

consumer care line

. Authored letters to consumers regarding their

concerns and inquiries about the product

. Assisted management with the transfer of information

and procedures upon the sale of the manufacturing

facility

. Trained new Nutrition Information Specialists to

ensure that a smooth transition of customer service

procedures occurred

. Supervised day to day operations of the call center

in the

absence of the customer care manager

Computer Skills Microsoft Office, Outlook, Microsoft Windows, MAS 90, ADP,

& data entry

Activities & Honors Member of PPR's Core Value Committee, Final Nominee

for Support Person of

the Year 2007, Dean's List

(every semester), and cooking

Contact this candidate