Customer Service Manager

KIMBERLY C. SCARBROUGH

abhkmg@r.postjobfree.com

SKILLS:

Software: Microsoft Word, Excel, PageMaker, QuarkXPress, Outlook Express,

Internet Explorer, SAP, and IRIS.

Hardware: Macintosh and PC

General office equipment (copier, Dictaphone, multi-line phone, fax

machine, etc.)

Type ~65 wpm

Office experience: supervising, organizing, maintaining deadlines and

schedules, processing and approving invoices, maintaining and enforcing

policies and procedures

EXPERIENCE:

The University of Tennessee, 04/2008 - 10/2010 & 01/1979 - 08/2002

Knoxville, TN

. Department of Nuclear Engineering, College of Engineering, 2008-

2010

Administrative Support Assistant III

Same duties below with additions: process travel requests, travel

reimbursements, print, distribute, and reconcile staff procurement cards,

and print, reconcile, and distribute monthly ledgers for all active

departmental and faculty accounts (~150 total different account numbers).

Administrative Support Assistant II

Duties include administrative and support assistance for the 14-member

faculty and bookkeeping assistance for the departmental Business Manager.

Process invoices, transfer vouchers, generate effort certification reports

and individual students' percentages for faculty approvals, generate

individual telephone charges for faculty & staff approvals, and execute

miscellaneous general office tasks.

University of Tennessee Press, 1983-2002

1996-2002, Design/Production Coordinator

Responsible for coordinating the production of 30-40 new books, 18-27

reprints, and any special projects for the marketing department;

typesetting; creating and managing schedules; preparing cost estimates;

maintaining departmental budget; locating and sub-contracting qualified

suppliers; defining production specifications; and performing as liaison to

contract supplier(s).

1987-1996, Acquisitions Assistant

Responsible for researching, securing, and negotiating fees with

appropriate scholars to serve as manuscript evaluators; approving payments

and invoices; processing and tracking author contracts; maintaining

departmental reports; and coordinating agenda for seasonal editorial board

meetings.

1985-1993, Assistant to the Director

Responsibilities included supervising the receptionist/administrative

associate; planning conferences; intercepting publishing inquiries;

transcribing correspondence; performing as liaison to the academic,

general, and international scholarly publishing community; and establishing

and securing documentation in sensitive situations or conferences.

1983-1985, Receptionist and Customer Service Representative

Responsibilities involved performing general office tasks, ordering office

supplies, arranging FedEX or UPS pick-ups and deliveries, handling/sorting

incoming and outgoing mail, assisting internal departments with overflow,

and providing customer service for a staff of 12.

OfficeTeam, 01/2008 - 04/2008 Knoxville, TN

Various temporary administrative positions

MPI Business Solutions, Inc., 04/2007 - 10/2007 Knoxville, TN

ORNL/DHS, 4/2007 - 10/2007

Call Center/Stenographer

Duties included assisting representatives from chemical companies to

register with the DHS due to new federal regulations and as required by

law; providing guidance to the regulations as dictated and outlined by DHS;

contacting specified representatives to correct or adjust secure,

sensitive, confidential, or classified information and documents;

exhibiting discretion and appropriate decorum as required.

Subway Shops of Knoxville, 09/2003 - 10/2006 Knoxville, TN

Store Manager, 04/2004 - 10/2006

Duties included managing up to 6 employees; making weekly inventory

purchases based on projected and previous week's sales; balancing

inventory, food, and labor costs; and executing, upholding, and maintaining

policies, procedures, and standards.

Sandwich Artist, 09/2003 - 04/2004

Duties included customer service, food preparation, maintaining a clean

environment

EDUCATION:

Graduate of Central High School, 1977 (as a junior)

Knoxville, TN

Some college education, University of Tennessee

Knoxville, TN

Currently taking online coursework toward an B.S. in Human Resources

Management, Virginia College (full-time)

Anticipated Associate's Degree, 2012

Anticipated Bachelor's Degree, 2014 Birmingham, AL

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