Manager Real Estate
Resume:
STEPHANIE KAY SERAFINI
*** ********* *****, ***. **, Newport News, VA 23606
Cell 757-***-****
abhj86@r.postjobfree.com
Goal: Full Time Employment with reputable company and an opportunity to excel in duties and
education. Seeking work with a long-standing company that can provide a stimulating
environment and benefits for long term employment.
Employment
Franklin American Mortgage Phone 757-***-****
3526 George Washington Memorial Highway, Yorktown, Virginia 23693
Contact: Michael Hartnett, Branch Manager 757-***-**** cell
Time of Employment: October 2009 to Present
Title: Retail Loan Processor
Description of Duties: Process conventional, government and State Housing loans through Franklin
American proprietary systems to ensure all guidelines for Fannie Mae, Freddie Mac, Department of
Veterans Affairs and Federal Housing Agency are met in an ever changing and stringent market. To
include confidential verification of social security numbers, names, birthdates and all other aspects
pertaining to applying for credit. Review and verify all credit reports, income and assets. Order and
update tax transcripts, credit updates and real estate appraisals. Verify client and property information
through outside sources. Meet with clients as necessary to ensure all documentation has been provided
for an Underwriter to make a sound decision on the loan. Create and maintain daily and monthly reports.
Loan Officer Assistant, multi-line phone system, supply orders, shipping, filing and maintaining the office
in general.
New South Fed Sav Bank (bought out CTX Mortgage Company) Phone (757) 265-
2500
3526 George Washington Memorial Highway, Yorktown, Virginia 23693
Contact: Michael Hartnett, Branch Manager 757-***-**** cell
Time of Employment: August 2008 to October 2009
Title: Operations Specialist II Grade 9
Description of Duties: Process conventional, government and State Housing loans through New South
Federal proprietary systems to ensure all guidelines for Fannie Mae, Freddie Mac, Department of
Veterans Affairs and Federal Housing Agency are met. To include confidential verification of social
security numbers, names, birthdates and all other aspects pertaining to applying for credit. Review and
verify all credit reports, income and assets. Order and update tax transcripts, credit updates and real
estate appraisals. Verify client and property information through outside sources. Meet with clients as
necessary to ensure all documentation has been provided for an Underwriter to make a sound decision on
the loan. Create and maintain daily and monthly reports. Loan Officer Assistant, multi-line phone
system, supply orders, shipping, filing and maintaining the office in general.
CTX Mortgage Company (bought out Arisen Mortgage) Phone 757-***-****
3526 George Washington Memorial Highway, Yorktown, Virginia 23693
Contact: Michael Hartnett, Branch Manager 757-***-**** cell
Time of Employment: October 2006 to August 2008
Title: Branch Processor
Description of Duties: Process conventional, government and State Housing loans through CTX
Mortgage proprietary systems to ensure all guidelines for Fannie Mae, Freddie Mac, Department of
Veterans Affairs and Federal Housing Agency are met. To include confidential verification of social
security numbers, names, birthdates and all other aspects pertaining to applying for credit. Review and
verify all credit reports, income and assets. Order and update tax transcripts, credit updates and real
estate appraisals. Verify client and property information through outside sources. Meet with clients as
necessary to ensure all documentation has been provided for an Underwriter to make a sound decision on
the loan. Create and maintain daily and monthly reports. Loan Officer Assistant, multi-line phone
system, supply orders, shipping, filing and maintaining the office in general.
Arisen Mortgage Company Phone 757-***-****
3526 George Washington Memorial Highway, Yorktown, Virginia 23693
Contact: Michael Hartnett, Branch Manager 757-***-**** cell
Time of Employment: February 2004 to October 2006
Title: Closing Manager
Description of Duties: Close conventional, government, BC and State Housing loans through Arisen
proprietary systems. Responsible for getting our loans bought and insured by five different banks. Ship
files to all investors meeting each of their requirements, post closing of all files to include clearing up any
post audit conditions. Maintenance of filing systems upwards of 600+ files each year. Create and
maintain daily and monthly reports to present to Operations Manager and Branch Managers. Worked
with A/P and A/R on invoicing, billing and past due payments. Maintain multi-line phone system,
responsible for all supply orders, assistance to Managers and upwards of 12 loan officer and staff and
maintaining the office in general.
Chase Manhattan Mortgage Corporation Branch Closed
11838 Rock Landing Drive, Suite 100, Newport News, Virginia 23606
Contact: Unknown
Time of Employment: August 2003 to November 2003
Title: Regional Loan Closer
Description of Duties: Close Conventional, VA, FHA loans through Chase proprietary systems.
Responsible for all post audit conditions to be cleared with our State Housing agency on 100+ loans to
avoid large fines. Maintained filing, answered phones, and reported to the Operations Manager and
Regional Manager.
June to August 2003 – Maternity Leave
Patten, Wornom, Hatten & Diamonstein Phone 757-***-****
12350 Jefferson Avenue, Suite 360, Newport News, Virginia 23602
Contact: Alan Staley, Esquire
Time of Employment: April 1994 to June 2003
Title: Closer, Post Closer, Escrow Handler
Description of Duties: Ordered and closed conventional, government, BC and State Housing loans
through Arisen proprietary software. Reconciled all client accounts to include being responsible for
issuing all checks to third parties. Post closed all loans to meet audit conditions. Maintained upwards of
500+ files until all have been in receipt of Title Policies, recorded documents from the appropriate
city/county and accounts were cleared. Meet with clients to close real estate transactions to include
purchases, refinances and equity lines as a Notary. Worked closely with clients, title agencies, mortgage
companies, builders, real estate agents and attorneys to insure job requirements were met.
Education/Training
-Compliance Training, October 2010
-VHDA Underwriting Training, November, 2008
- Fraud Training, October 2008
-Genworth Appraisal Training, October 2008
- Preventing Workplace Harassment, September, 2007
- Information Security, September, 2007
- RESPA for Homebuilders, November, 2006
- Responsible Business Communication, November, 2006
- Avoiding Workplace Violence, November, 2006
- VMLA Closing Shipping and Warehousing Course, October 2004
- VMLA Loan Processing Course, March, 2006
- Department of Veterans Affairs VA Lender Training, Property Eligibility and Closed
Loan Procedures, August, 2004
- Notary Public for the State of Virginia since 1995
I am very detail and goal oriented. I have the ability to work with all personality types. I am easily
trainable and strive to learn new systems, processes and information.
Contact this candidate