Human Resources Customer Service
Resume:
LINDA A. BERG
*** *. *****’s Edge Drive, Unit ***
Glendale Heights, IL 60139
abhj2g@r.postjobfree.com
SUMMARY OF SKILLS
Experienced, high energy, Executive Assistant with strong HR, organizational, administrative and
interpersonal skills. Able to maintain confidentiality of sensitive or proprietary information; learn
new programs quickly; multi-task and work well under pressure. Advanced computer skills in
Microsoft Office – Word, PowerPoint, Excel, Access and Outlook Email.
BUSINESS EXPERIENCE
SEARS HOLDINGS CORPORATION (Hoffman Estates, IL, 1996-2009)
Human Resources Specialist (May 2008-January 2009) – Provided advice, counsel and
resolution with respect to inquiries on Human Resources policy and procedures for 2500
associates.
Interfaced and partnered with Human Resources and other company departments to ensure
•
timely and efficient resolution of Human Resources issues.
Performed data gathering, tracking and reporting: updated corporate Human Resources contact
•
list monthly for the website; gathered and compiled associate performance review material for
talent management sessions.
Provided administrative support including: coordination of special events; posted jobs on the
•
internal and external website; entered associate information changes; processed outplacement
requests; scheduled and conducted exit interviews; participated in and contributed to team
projects.
Executive Assistant to Divisional Vice President, Human Resources (February 2002-April
2008) - Assisted in daily operations of Human Resources department.
Managed appointments and calendar for Vice President and executives; reviewed incoming e-
•
mails, faxes and mail and responded as liaison between vice president, employees and external
customers.
Expertly planned and coordinated setup of meetings, conference calls and video conferences:
•
scheduled 250 Human Resources associates and 750 Finance associates into two, 2-hour
meetings with a participation rate of 96%.
Organized executive’s travel and expenses and handled monthly reconciliation of credit card
•
statements; also planned external candidate’s travel itineraries and interview schedules.
Prepared presentations, memos and letters: PowerPoint presentations for audiences up to 500;
•
employment verification letters for corporate associates; memos to managers regarding service
anniversary awards.
Compiled and edited regional Human Resources statistics into the Monthly Operations Report
•
that was submitted to the President of Home/Product Services.
Directly supported project managers and teams keeping all logistics, communications, and
•
report findings organized and easy to access.
Page 2 – Linda A. Berg resume
Senior Administrative Assistant/Customer Service Representative in the Home
Improvement Products and Services division (August 1996-January 2002)
Served as a contact for field and home office staff and external customers; answered questions
•
or concerns and fielded questions to the correct regions, licensees or managers.
Assisted Information Systems Manager with projects concerning the 1-800-4-MY-HOME
•
database; updating system to zip code levels; refreshing licensee information to match up with
database.
SPORTMART (Vernon Hills, IL, 1994-1996)
Apparel Manager
Responsible for monitoring high level of store customer service.
•
Managed store operations: opening and closing of store and prepared bank deposits.
•
Supervised 60 employees; interviewed and tested potential employees.
•
Analyzed merchandise sell-through.
•
SPIEGEL OUTLET – (Spiegel Brands, Inc., 1990-1994)
Area Manager for Men’s, Children’s and Domestics (Woodbridge, VA, 1993-1994)
Assistant Manager (Countryside, IL, 1990-1993)
Managed store operations: opening and closing of store; prepared bank deposits; handled
•
customer questions, concerns and problems.
Supervised 70 employees; interviewed and tested potential employees.
•
Analyzed merchandise sell-through; supervised inventory documentation.
•
Worked with loss-prevention specialists to ensure store security.
•
CASUAL CORNER (Orland Park, IL, 1987-1990)
Visual Merchandiser/Merchandise Manager
Created window and store displays; strategically placed merchandise throughout the store for
•
best visual presentation; analyzed merchandise sell-through.
Handled customer questions, concerns and problems.
•
Trained new merchandise managers in the district; supervised 2-3 stock associates.
•
SOFTWARE EXPERIENCE
Microsoft Office Suite: Word, Excel, PowerPoint, Access, Outlook
•
Lotus Office Suite: AmiPro, Lotus 123, Freelance, Access
•
PeopleSoft/Solar Database
•
Lotus Notes
•
EDUCATION
Bachelor of Science, Textiles and Clothing, Minor in English
Northern Illinois University, DeKalb, IL
Computer Business Systems/Network Administration
Computer Learning Center, Schaumburg, IL
Contact this candidate