Customer Service Technical Support

Location:

Posted:

May 18, 2011

Tangela Boney

**** *.*. **** ****** ( Miami, Fl *3150 ( Cell: 305-***-**** ( Email:

abhhrn@r.postjobfree.com

Customer Service

Objective:

Seeking challenging position for a job that would provide me opportunities

to utilize my knowledge and skills, and opportunity for growth.

Related Experience

Key Skills Detailed Oriented ( Team Player ( Hardworking (

Self-Motivated ( Friendly Time Management Skills (

Customer Service Oriented ( Quick Learner (

Organized

Computer Skills Word ( PowerPoint (

Employment:

T-Mobile, Miami, Fl-10/04/2006-02/05/2008

. Duties include selling goods and attending to customers on the

selling floor.

. Ensure that each customer receives outstanding service by

providing a friendly environment, which includes greeting and

acknowledging every customer, maintaining solid product knowledge

and all other aspects of customer service.

The Palms Hotel & Spa, Miami,Fl-04/05/2009-11/07/2009

. Demonstrated proficiencies in telephone and front-desk reception

within a high-volume environment. Calmed upset/irate customers down,

researched and rapidly solved problems and rebuilt client trust to

prevent the loss of key accounts.

Receptionist Miami Hair Studio, Miami, FL

03/15/2010-08/25/2010

. Administrative tasks such as booking appointments and services.

. Keep the front desk area and lobby clean and presentable. Responsible

for the retail side of the salon.

Technical Support Agent, PRC Miami, FL-09/14/2010-2/23/2011

. Answers inquiries from clients over the phone, in person, online or

face to face. Assistance is provided in computer software or hardware.

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Education:

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_____ Corporate Academy North - HS Diploma 2008