Customer Service Assistant

PAPHICHAYA CHOMKHANNGOEN

**** ****** ***. **** *** Signal hill CA 90755

abhho3@r.postjobfree.com

QUALIFICATIONS

Results-oriented, cooperative, self-motivated professional with general office support experience

and entry level exposure to inside and outside sales and customer service and retention in

professional roles

EDUCATIONS

Penn foster - Scottsdale, AZ 9/10-present

Bookkeeping Certificate

Mercy College – Dobbs Ferry, NY 9/08 – 1/10

Master of Science, Organizational Management (GPA. 4.00)

Infoserve Technologies Institute – Flushing, NY 1/08 – 7/08

Zoni Language School – New York, NY 7/07 –11/07

Pace University – White Plains, NY 1/05 – 7/05

Westchester Community College – Valhalla, NY 8/05 – 3/07

Chiang Mai University: Thailand, 5/01 – 10/04

Bachelor of Science, Urban Planning

Minor: Philosophy

EXPERIENCE

General Office Support LexLaw Immigration Stamford,

CT

• Office Assistant April 2010 – April

2011

- Mastery of small business software using CRM and buledot

- Mastery of Microsoft Office applications (including Word, Excel, Powerpoint)

- Maintaining communication with customers including using Facebook and

twister for marketing

- Switchboard operations, mass mailings, office filing

- Translator (English to Thai)

- Calendar coordination

Plan Parenthood

White Plains, NY

• Office support Volunteer December 2009 –

February 2010

Assist for information department, managing patient files

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General office support ( using copy machine, scanner, fax )

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Nanny and Personal

Assistant New York, NY

• Nanny and Personal Assistant December 2005 –

February 2009

Assistant for working Mother with all household and childcare

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Cooking expert for kid meals and nutrition. Also has working experience with

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special needs kid

Waitress at Jabon Chinese/Japanese Restaurant

New York, NY

• Waitress and customer services May 2007 –

August 2007

Welcome Customers in a Friendly, Sincere Manner

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Answer all income call

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Managed guest relations and answered questions about menu and beverage items

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Performed food preparation

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Served food and beverages to patrons; prepared and served specialty dishes at

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tables as required.

SKILLS

Knowledge of QuickBooks, Microsoft Word, Excel, PowerPoint, Outlook, Photoshop and

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Mapping Program (ARC GISI, GIS II, ESRI, AutoCAD 3D)

Multilingual: Thai, Laos, English

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