Engineer Manager

Dan M. Howard, MBA

***** ***** *****, ********, ********** 92223 ? 909-***-**** ?

abhh85@r.postjobfree.com

IS Director ( Technology Director ( CTO

Strengthening Revenue, Operating Efficiency, & IT Responsiveness

Through Strategic Leadership of IT Solutions, Stakeholder Relations, &

Staff Performance

Motivational and driven IT leader recognized for driving significant

improvements to systems performance through strategic planning, cost

containment, and contract negotiations-creating high-performance IT teams

and improving user satisfaction. Career reflects commendations for

professionalism, technical aptitude, and ability to satisfy stakeholder

business goals.

Team Leadership & Retention Consultative Solutions Infrastructure

Decisions IT Performance & Efficiency

Strategic Technology Planning ITIL Project Management Cross-

Functional & Executive Collaboration

Selected Technical Leadership & Efficiency Results:

. 99% OVER-GOAL PERFORMANCE RATE, EXCEEDING SLA REQUIREMENTS FOR

RESPONSIVENESS IN TECHNICAL SUPPORT.

. Strategic IT roadmap and execution planning credited with 30% rise in

efficiency and $1M vendor contract savings through elimination of

redundant coverage.

. 75% cut in time-to-resolution, leading creation of knowledgebase to cut

technical support learning curve.

. $2.8M single-year revenue improvement by leveraging customer

infrastructure update opportunity, with additional $1.2M (2010)

increase from nationwide implementation of pilot storage virtualization

project.

Career History & Performance

FIDELITY INFORMATION SERVICES (FIS) / VICOR, RICHMOND, CALIFORNIA, 2000 -

PRESENT

Rose through leadership and technical roles at provider of complex

financial organization payment solutions (2 billion annual volume), with

authority for multimillion-dollar IT services operation and field engineers

in 23 sites throughout the U.S.

SYSTEMS TECHNOLOGY MANAGER - Field Services DIVISION (2005 - Present)

Promoted to administer IT/engineering support to large-scale corporate

clients, impacting profits through cost control, engineering quality,

contract fulfillment, and software/systems availability. Renegotiate SLA

contracts and software development terms. Oversee network operations,

application deployment, installation, and training. Control $4M IT budget.

Direct over 30 management/engineering reports charged with technology

service and user relations.

Systems & Staff Performance

. Maintained competitive edge in lockbox software market with on-site,

24X7X365 field engineering support to major accounts-earning reputation

for technical performance, safety, and minimal downtime.

. Preserved millions in customer revenue streams with immediate

troubleshooting and technical support.

. Raised uptime to 99.99% (~90% reduction in outages ), leading U.S.-wide

Intel server implementation with remote monitoring/auto alerts for

pending failures-allowing seamless site-to-site engineering transition

with unified hardware.

. Enhanced and retained engineering talent, tailoring

compensation/incentive programs as reward for IT training and

certifications; added customer-facing skills education (marketing,

relationship management, sales).

. Increased retention to 90% from 70% by identifying top employees,

fostering team atmosphere, and rewarding performance; added field staff

benefits to match corporate incentives.

"An asset to both Vicor and its customers... Dan has developed solutions to

complex business problems that were implemented enterprise-wide. His

expertise and knowledge are something that I truly value." - Principal

Consultant to Vicor

Dan M. Howard, MBA / Page 2 of 3

SYSTEMS TECHNOLOGY MANAGER (Continued

Technology Leadership

. Managed relationships with executives at Bank of America, US Bank, Wells

Fargo, JPMorgan Chase, and others, collaborating with stakeholders to

identify needs for operating system, product, release, and infrastructure

upgrades.

. Heightened IT focus on stakeholder concerns, quality, and IT

responsiveness, setting/managing engineering calls.

. Emphasized staff customer-facing skills for IT-business relationships.

. Optimized capital expense ROI with strategies to cut costs, maximize P&L,

and maintain customer hardware infrastructure scalability.

. Won executive approval to push pilot Virtual Tape initiative out to

field, demonstrating stability with storage solution designed to isolate

point of failure-completing 100% of all sites within 5 months.

Business & Revenue Growth

. Built additional revenue stream plus incremental increase (~$1.6M total),

in addition to $400K savings on outsourced vendor contract with Virtual

Tape implementation.

. Influenced new-release Linux/module upgrades through field engineering

teams, adding $2.8M 2009 revenue with buy-in for bundled Enterprise

product.

Support Efficiency

. Identified current-state gaps and developed strategic plans for IT

efficiency as top technology executive, meeting with GM to assess

potential efficiency improvements in alignment with business needs.

. Averted downtime and improved quality-creating 15% efficiency improvement

with staff performance tools that maximized engineering time.

. Added standardization using ITIL principles to increase service

efficiency, create reusable processes, and align business needs with

technology services. Influenced adoption by earning ITIL certification.

"Dan, great job of communication and coordination on your part, and all of

your Vicor/FIS team. I appreciation the collective effort to take a

controlled approach to such a complex project." - Operational Manager

Network Support, Client Bank

Senior Field Services Engineer (2003 - 2005)

As right-hand to director, served as member of elite IT group and

technology leader chartered with training all Field Service Engineers plus

administration of software/hardware needs across 12 sites for PNC Bank.

Managed $80K Linux migration budget, plus additional projects of < $50K.

Worked closely with client executive team to ensure IT alignment with

business goals, overseeing projects, user satisfaction, and stakeholder

relations.

Project Leadership

. Saved 50% in application development time, leading 10-member team in

migration to Red Hat Linux from FreeBSD at PNC and Wells Fargo.

. Worked in tandem with 16 IT staff members within client banks.

. Gained efficiencies from standardization onto single operating system.

. Surpassed timeline for enterprise product deployment 3 months ahead of

schedule, with15% bottom-line savings in anticipated non-billable hours;

led 4 engineers in 4-site implementation project.

. Earned fast-track promotion from Field Services Engineer position for

ability to cultivate relations among client leadership teams and deliver

comprehensive product/operating system solutions.

Dan M. Howard, MBA / Page 3 of 3

Field Services Engineer (2000 - 2003)

Supported 1,000+ users at multiple customer sites, fielding first-level

24X7X365 technical support needs and handling Windows NT, Lotus, and IBM

systems/applications. Resolved technical issues among common enterprise

network systems, routers, switches, and servers, with administration for

Windows and UNIX environments.

Cost Control & IT Upgrades

. Slashed monthly network operating costs $24K, accelerating imaging

process with high-volume optical media solution and archival system

implemented across 8 sites for PNC Bank.

. Facilitated $160K additional revenue with PDF Client Print

sale/installation to meet growing business needs.

Kaiser Permanente (Alternative Resources Contract), Pasadena & Riverside,

California, 1995 - 2000

Systems / Lan Administrator

Led key initiatives while handling specialized hardware/software support

for hospital applications at managed care organization with 8.6 million

plan members. preserved data integrity, handled backups, and maintained

operating systems.

Applications Support & Conversions

. Managed Y2K conversion across 3 hospital campuses (1,800 workstations),

leading 11-member team and planning all deployment phases to deliver on-

time project within budget.

. Contributed to 87% reduction in downtime through quick problem-solving,

standardization onto MS Exchange, hardware upgrades, and Disaster

Recovery Complex build out for Southern California.

. Successfully initiated EHR and Practice Management system for Physician

Group at Riverside Campus. Rollout included scheduling, configuration,

installation, and support our member clinics

. Provided strategic oversight for EHR and Practice Management

implementations and optimization.

Additional IT Consulting Experience:

Neutrogena; FOX Sport West; State Farm Insurance Company

Education & Certifications

MASTER OF BUSINESS ADMINISTRATION (MBA) - CONCENTRATION IN INFORMATION

SYSTEMS

University of Redlands, Redlands, California

Bachelor of Science in Biology

California State University

Associate of Science in Nursing

Walla Walla College, College Place, Washington

Certifications

CPHIMS (pending)

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