Customer Service Manager

Location:

Posted:

May 23, 2011

Lenny Stewart

Granite Falls, NC 28630

Objective

A challenging position as an empolyee in which I can fully utilize my experience in customer

serivice and computer skills.

Personal

A highly motivated, team-oriented professional with more than 5 years of experience in customer

service and a over a year of call center experience. Strong analytical skill. Able to quickly

identify problems and successfully implement sollutions.

Experience

Arbys

Shift Manager 2008-2009

I preformed management duties, such as counting deposits for my shift, over crew positioning,

opened and closed store. I also delegated duties, as well as performing such duties as, cashier,

kitchen duties, and cleaning duties.

Wendys

Cashier 2009-2010

At this job I was able to meet the different varity of people. I worked with nice customer, and

also delt with not so nice customers in situations. In part, this job taught me how to deal with

upset customers. I learned that if I did not make them happy, by the time they walked out that

door, we would lose business, plus money that helped guarantee jobs for all of us.

Convergys

Customer Service Rep II 2010-2011

I work in an inbound call center assisting customers with their wireless needs, such as, billing,

changing plans and features on their account, processing payments, multi-tasking between

talking on the phones and navigating over ten different systems, from call to call. I helped

customers by trouble shooting there wireless device, transferring to different departments to

resolve customer’s needs. I also sold TV, Internet, and home phone services to fit customer’s

needs.

Education

South Caldwell High School, Hudson, NC

Diploma, 1997

Wilkes Community College, Wilkesboro NC

non-graduate 2003

Caldwell Community College, Hudson, NC

non-graduate, 2004