Human Resources Customer Service
Resume:
Marsha Lynn Shelton
Nashville, TN 37211
CAREER OBJECTIVES: To secure a challenging position that will utilize my
proven skills and abilities and offer continual growth opportunities.
PROFESSIONAL SUMMARY: I am a self-starter with the ability to work well
independently as well as within a team environment. I am a multi-talented,
highly organized, and motivated professional with strong verbal and written
communication skills. My ultimate goal is client satisfaction, company
commitment, and adding value to an organization through continuous process
improvement initiatives.
WORK EXPERIENCE:
Vaco
Contract position with INSPIRIS
08/10- 10/10
? Project Management for HR, PR, Finance, Client Retention, and Coding
? Contract renewals
? Upgrading equipment
? Ordering supplies for eight offices
? Mail distribution
? Back up for all Administrative Asst.
Payroll Clerk
Contract position with HealthSpring
01/10- 07/10
? Auditing timekeeping records for compliance
? Maintaining time and attendance system
? Entering new hires into payroll system
? Posting changes in tax status
? Entering direct deposit and miscellaneous changes
? Answering questions from supervisors and employees regarding payroll
matters
? Distribution of mail/e-mail for the payroll department
? Other Duties as assigned
Zycron, Inc.
Accounting Administrative Assistant/Accounting Clerk
5/06 - 10/09
. Hired directly by the CFO to support her and the accounting department
. Served as a liaison between the accounting department, internal staff and
customers/vendors
. Performed extensive routine correspondence, managed and regulated special
projects and events
. Assisted Director of Marketing with trade shows, company events, and the
distribution of marketing material
. Managed daily customer and employee contact
. Created weekly activity reports
. Performing Data Entry
. Matching checks to bills
. Collecting timesheets
. Reconciling timesheets
. Process payroll data
. Communicating with employees regarding their timesheets
. Contacting customers regarding past due invoices
. Reconciling bank statements
. Process new hire payroll information
. Detailed Reporting
. Participated in new hire orientation
. Other tasks as assigned
Presbyterian Church USA-Louisville, KY.
Marketing & Communications Assistant 01/01 -
05/06
. Coordinate conferences and meetings (in & out of town)
. Managed Mobile Bookstore
. Set-up and staffed promotional display booths
. Coordinate outside promotional activities
. Maintain data base/spreadsheets for programming and promotions
. Fill orders for promotional items
. Assist other office staff as needed
. Created order forms and brochures
Adware, Inc. -Louisville, KY.
Client Service Representative 09/00 - 12/00
. Received and responded to incoming client calls
. Maintained call logs for clients and other personnel
. Followed through to ensure problems and requests were handled in a
satisfactorily and timely manner
. Assisted in coordinating, preparing and testing software updates
. Assisted in documentation, marketing and training material updates and
maintenance
. Coordinated and conducted installations and internal as well as external
training sessions
. Assisted in special projects as needed
Vanderbilt Medical Group-Nashville, TN.
Operation Systems Trainer 10/97-11/99
. Trained and supported Epic Computer System
. Created In-Services for Vanderbilt Medical Group Clinics
. Instructed new system implementations and responsible for precepting and
training for 17 clinics
. Involved in creating new policies and procedures for clinic operations
. Installed new software and equipment
Medical Receptionist 05/93-04/95
. Scheduled appointments
. Verified insurance
. Answered multi line phone system
. Maintained filling system
. Maintained patient flow
. Managed petty cash
EDUCATION:
Western Kentucky University-Bowling Green, KY.
Communications/(Minor) Criminology
Hours Completed: 120
OFFICE SKILLS:
. Excel ? Customer Service
. Microsoft Word ? Insurance
Verification
. Sales Force ? General
Office Skills
. ADP Timesheet System
. Scheduling
. Multi Tasking
. Computer Savvy
REFERENCES AVAILABLE UPON REQUEST
REFERENCES:
Vaco
5410 Maryland Way
Brentwood, TN. 37027 (615)324-
8226
Zycron, Inc.
2620 Clarksville Pike
Nashville TN 37208
Human Resources (Rochelle Taylor) (615)294-
2519
Presbyterian Church USA
100 Witherspoon Street
Louisville, KY. 40202
Human Resources 502-***-****
Adware, Inc.
101 E. Main Street
Louisville, KY. 40202-5319
Human Resources 502-***-****
Vanderbilt Medical Group
22nd Ave. South
Nashville, TN. 37212 615-***-****
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