Customer Service Sales

Aj. Rodriguez

***** ***** ****** ** abhfki@r.postjobfree.com

Columbia, Md.21044 Mobile-301-***-****

Home: 410-***-****

■ Multilingual(English, Spanish, French, Italian)

■ Accounting, Banking and Mortgage background .

■ International Wire Transfer Specialist.

■ Data Processor.

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■ Summary

Mortgage Processor: Modifications and Settlements. Hamp

trained. Accounting Specialist. Bookkeeper. Document Review.

General Ledger. Data Processor. Data Entry: Typing: 60wpm.

10key:13000

Translator/Interpreter: Spanish, French, and Italian

International Wire Transfer Specialist.

Vault Processor Team Lead..

SKILLS:

Proficient in computer applications including Microsoft

Excel: Spreadsheets, data entry, formulas, record

keeping,V-lookups, charts, graphics, pivot tables, etc.

Microsoft Access. Accounting; General Ledger, Cash

Balancing, A/R, Bank

Reconciliation, Financial Reports.

1

Experience in late stage mortgage banking collections,

which includes handling, but not limited to, Modifications,

Short Sales, Forbearance Plans, Settlements, and Deed in

Lieu. Foreclosure.

Excellent analytical skills with the ability to manage a

portfolio of accounts to designated timelines.

Experience in world wide wire transfers operations, which

included international stock purchasing transactions in

different currencies.

• Corresponding with foreign customers in French, Italian

and Spanish.

Professional Experience

Personnel Inc, On Assignment to Freddie Mac, McLean, VA

Settlement Specialist. File Room Group Leader.

• Tracked all aspects of servicing including insurance and tax escrows, revenue and

expenses on

Mortgage software. Document review.

• Proposed, evaluated and implemented refinancing for performing residential loans.

• Determined whether any federal programs provided applicable subsidies for mortgage

Restructuring.

• Vault Room Processor Team Lead.

• Managed Paper File Room and Electronic-imaging Operations.

• Processing incoming files to determine its final destination within

the archiving system.

• Implemented an Excel Data Base spreadsheet Workbook that includes a V-look-up for

immediate file location.

• Coordinating file imaging Operations with Xerox Blitzdocs and the subsequent depository

control of all files.

J .P. Morgan Chase Manhattan Bank, Tampa, FL

Wire Transfer Specialist. 2006 – 2009

• Generated worldwide securities transactions and wire transfers.

• Revised and approved multi-currency wire transfers operations.

• Multilingual Customer Service.

Global Data Management. Tampa, FL

Accounting Specialist, 2003 – 2006

• Prepared daily bank deposits and applied cash receipts.

• Reconciled discrepancies between customers’ payments and invoices

• Retrieved credit reports, established new accounts and credit terms

• Performed credit authorization of daily sales

• Processed daily bank cards sales

• Processed and updated daily sales invoices and issued credit memos

• Reviewed accounts receivable aging, daily collections

• Prepared and e-mailed daily financial reports.

• General Ledger, Payroll, Receivables

• EOM Reports

• Data Entry.

Suntrust Bank, Miami, FL

Accounting Specialist, 1998 – 2003

• Accounting Unit Commercial Loans and Mortgage Division.

• General Ledger. Auditing and Research. Document Review

• Real Estate Taxes and Fees.

• Security Instrument proofreading.

Education

3

Bachelors in Sociology with a minor in Spanish Language and Literature. Havana,

Cuba, Translator; Spanish, French and Italian.

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