Customer Service Management

Profile

Highly Motivated MBA graduate with a strong track record of delivering top

performance. Sharp proficiency and deep experience in Journal Entries,

Account Reconciliation, Cash Flow Management, Data Analysis, Cross

functional team leadership and Customer support. Can undertake difficult

mandates and meet tight Deadlines.

Personal qualities include; rigorous, positive, team spirited, good

problem solver, autonomous, persistent, adaptable and driven.

PROFESSIONAL EXPERIENCE

Garden City Group June

2009 - Jan 2011

Dublin, Ohio

Claim Agent

. Resolved an average of 450 inquiries in any given week and

consistently met performance benchmarks in all areas (speed, accuracy,

volume).

. Effectively evaluate and analyze Class action member's

compensation.

. Exercised impeccable display of quantitative techniques in

ascertaining claimants' legitimate Compensation.

. Helped company attain the highest customer service ratings (as

determined by external auditors) -- earned 100% marks in all

categories including communication skills, listening skills, problem

resolution and politeness.

. Officially commended for initiative, enthusiasm, tenacity,

persuasiveness, intense customer focus and dependability in

performance evaluations.

. Completed voluntary customer service training to learn ways to enhance

customer satisfaction and improve productivity.

. Effectively trained teams of new intakes and successfully managed a

thorough absorption of Company's culture in the new employees.

Sataab International March 2006 -

Sept 2008

Abuja, Nigeria

Accountant

. Performed the Accounting Cycle transactions with an impeccable

observance of GAAP

. Substantially reduced significant audit adjustments through better

financial controls

. Handled, expanded, and kept all features of finance, foreign trade

dealings, accounting, marketing and the data dealing with its offices

in foreign countries.

. Maximized cash flow by ensuring early payments discounts are earned

and payments timed appropriately.

. Effective use of post audits, after self-audits to reduce duplicate

payments and recover those few erroneous payments that were made.

. Attended Inter industry and state house conferences.

. Responsibilities included, but not limited to: Accounts Billing &

Receivable,Budgeting,Inventory Control,Ready Bank Deposits,

Accounts Payable, Analysis of Fixed Assets,Bank Reconciliation,Payroll(Automated),General Ledger and Analysis of Financial Account

. Generated monthly close of financial statements; prepared management

reports concerning purchases, sales and inventories

. Assumed responsibility for resolving outstanding balance sheet items

from 2005,including payroll related account, suspense & accruals and

purchase reports on long outstanding orders; established more

effective internal controls

. Examined journal vouchers, general ledger reconciliation, and numerous

analyses including P&L variance.

COMPUTER SKILLS AND SPECIAL COMPETENCIES

> Microsoft Office suite

> Proficiency in Online Research

EDUCATION

Oxford University, London March 2011

Certificate: New Economic Powers

Ashland University, Ohio. December 2010

Master of Business Administration, Concentration: Finance

University of Maiduguri, Borno, Nigeria. December 2008

Bachelor of Science, Concentration: Accountancy

Professional Membership and affiliation

Project Management Institute PMI

International Institute of Business Analysis IIBA

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