Customer Service Representative

Kelley Miller

**** ******* *****, ***. ***, Rancho Cordova, CA, 95670

916-***-****, abhe8i@r.postjobfree.com

Summary of Qualifications

I am an experienced customer service representative with exceptional communication skills, both oral and

written. I’m enthusiastic, creative, willing to assume responsibility and able to manage multiple projects and meet

deadlines under pressure. I have the ability to adapt quickly to challenges and changing environments.

Experience

Randstad- (EdFund/ECMC) June 2010- January 2011

Default Prevention Counselor

Handled all inbound and outbound calls for delinquent borrowers to prevent them from defaulting on their

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student loans.

Interacted and communicated with all borrowers and others in a professional and empathetic manner while

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maintaining a positive attitude.

Employed excellent listening skills to understand every borrower’s situation while providing outstanding

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customer service.

Effectively counseled student borrowers on methods to prevent them from defaulting on their student loans.

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Provided current and accurate knowledge of laws and regulations affecting the repayment of student loans.

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Select Personnel-(Surewest) April 2007- March 2008

Customer Service Representative

Took payments, changed rate plans, added and removed features to all accounts and assisted customers with

canceling their accounts.

• Worked to the best of my ability to ensure the customer gets the best service we have to offer and the most

accurate information.

AT&T Wireless/Cingular Wireless April 2004- October 2006

Customer Care Representative

Took payments, changed rate plans, added and removed features and troubleshooted all issues in regards to

customers accounts.

Interacted with my employees to ensure the customer gets the best service and accurate information.

Kelly Services July 2003-March 2004

Inventory Management/Auditor

Data entry, cycle counts, spreadsheets and audited other employees work.

Quality checked all loan papers and scanned documents for validation.

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