Customer Service Sales Representative

Toronto, ON M*T *S*

Education

**** ********** ** * ****** Columbia (UBC) ,

English

**** ***** ********** ,

Master degree Industrial Engineering

Accomplishments

Profil E xperience in the field of customer service including online sales B ilingual: English, French Abili ty to exceed sales targets and build client relationships Master degree in Industrial Engineering Focus on results and customer Excellent interpersonal skills Abili ty to t ravel frequently Professional experience September 2011 - November 2012, The H i tch Company, Vancouver, C anada Bilingual I nside Sales Representative Develop and maintain business relationships with existing customers and build relationships with new customers in East Canada Manage purchase orders by phone, fax and In ternet Respond to customer inquiries, ETA's, inventory availability and factory inquiries Work with the warehouses for all shipping information or special customer requests Contact carrier companies for i tems damaged or misdirected and t rack orders Make purchases th rough Chase Payment.

Perform t ranslation catalogs via constantcontact February 2010 - February 2011 St.

Albert Cheese Co-op, St.

Albert,Canada Production supervisor Manage production plan Manage and motivate the production team Provide and ensure the t imely delivery Ensure the proper functioning of the HACCP system Check the quality of the raw material Monitor daily products.

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