Customer Service Project Manager

SUMMARY

Highly motivated and ambitious engineer is actively pursuing a position

with a company that will provide challenges and continuous learning

opportunities. Proficient in 3 different CAD programs, MS Office as well

as an array of other software. Proven ability to work independently and

take appropriate initiatives but nevertheless is also an effective team

player with excellent interpersonal communication skills.

EDUCATION

B.S. Mechanical Engineering - Rensselaer Polytechnic Institute, May 2004

B.S. Biomedical Engineering - Rensselaer Polytechnic Institute, May 2004

Minor in Community and Health Psychology - Rensselaer Polytechnic

Institute, May 2004

TECHNICAL SKILLS AND CERTIFICATIONS

. AutoCAD Program (2D and 3D)

. ProEngineer CAD Program, Certified Aug 2003

. SolidWorks CAD

. LabView Program

. MatLAB Program

. MAPLE Math Program

. Proficient in MS Office Suite

CHRONOLOGY OF JOB EXPERIENCE

Dick's Sporting Goods - Pittsfield, MA - Jul 2009-May 2011

Front End Coordinator/Customer Service Specialist/Apparel Lead

Serve as primary customer service provider at the front end and liaison

between customers and management, perform all cash office functions, ensure

that the front end is supplied with the necessary resources for register

functions, oversee front end associates and all transactions at the

registers. Organized and displayed merchandise in accordance with company

standards.

R&P Technologies, LLC - Mobile, AL - Oct 2008-Apr 2009

Administrative Assistant & CAD Drafter for Littoral Combat Ship (LCS)

Responsibilities include 2D AutoCAD drafting of electrical systems, local

material research, purchasing and tracking, inventory control, logistics

support, preparing travel arrangements, creating and maintaining technical

databases and to provide general administrative and AutoCAD support to the

local, project manager, technicians, and PEO Ships (PMS-501) senior

management staff while on-site in support of LCS Class Ship Construction,

Test & Trials and Post Delivery evolutions.

St. Julien Hotel & Spa - Boulder, CO - Sep 2006-Apr 2008

Head Bartender/Assistant Manager

Head Bartender, Server, and Trainer daily duties include inventory control,

staffing consultations, training new staff members, opening and closing the

bar, and end of day paperwork.

Dimension 4, Inc. - Bremerton, WA - Jun 2006-Sep 2006

CAD Drafter

Converted engineering drawings and static, low-level technical manual

graphics into client target formats by accomplishing the first 3 phases of

the legacy document to highly functional and accurate electronic format

process.

Chili's Bar & Grill - Boulder, CO - Sep 2004-May 2006, Sep 2006-Feb 2008

Bartender, Server, Trainer, Quality Assurance

Performed all Front of the House responsibilities as well as having been a

part of the training team, for the Front of the House.

Benet Laboratories - Watervliet, NY - May 2003-May 2004

Engineering Technician

DoD security clearance. Assisted higher grade engineers and technicians in

the design of mechanical systems. Performed drafting, minor detail design

and searched technical reports and manufacturers' catalogs for information

for engineers. At engineers' requests, compiled excel and MS project

spreadsheets and analyzed data.

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