Customer Service Assistant
Resume:
Lauren N. Richie
****************@*******.***
Permanent Address: Phone Number:
Hilliard, OH
43026
EDUCATION:
Ohio University, Athens Ohio
Bachelor of Science in Communication, June 2008
Major: Organizational Communications Minor: Sociology
King, Chavez, Parks Scholarship Recipient
RELEVANT COURSEWORK:
Organizational Communication Theory Communication and
Persuasion
Meeting and Conference Planning Instructional Training and
Development
Principles and Techniques of Interviewing Communication and
Campaign
SKILLS:
Excellent Customer Service Interpersonal
Communication
Microsoft Office 2003 Proficient Extremely
Trainable
Very Organized
WORK EXPERIENCE:
MRSI, Cincinnati, OH
Telephone Interviewer
June 2003 to October 2003
. Conduct telephone surveys
. Participated in weekly team meetings
Sofa Express, Cincinnati, OH
Receptionist
November 2003 to August 2004
. Utilized professional communication skills with clients
. Assisted customers and sales consultants
Computer Services Center at Ohio University, Athens, OH
Data Entry/ Student Assistant
September 2005 to June 2008
. Computed survey data
. Provided office support
LINKS at Ohio University, Athens, OH
Peer Advisor
July 2006 to June 2007
. Advised minority scholarship underclassmen
. Provided resources to assist in retention efforts
. Served as a mentor and unofficial academic advisor
TRAK, Cincinnati, OH
Temporary Employee
September 2008 to September
2009
. Assigned to work for Lerner, Sampson, and Rothfuss
o Worked as a service paralegal
o Docketed defendant answers and service
o Ordered title updates
Lerner, Sampson, and Rothfuss, Columbus, OH
LegalEx Coordinator/Legal Assistant
September 2009 to
present
. Filed complaints and alias service
. Prepared field sheets for process servers
. Docketed entries
. Courthouse runner
LEADERSHIP:
Young Professionals of Columbus
June 2010 to present
. Networking and volunteering in the local community
Big Brothers/Big Sisters
January 2009 to September 2009
. Mentoring a 13 year old girl
People Working Cooperatively
November 2008 to March
2009
. Volunteered for Oscar Night 2009
. Attended planning meetings for Oscar Night 2009
Meeting Planners International
April 2008 to
Present
. Attended meetings discussing various aspects of the meeting
planning industry
Alpha Phi Omega, National Service Fraternity
March 2006 - May 2008
. Service/Fundraising Chair 2007 to 2008
. Attended LAUNCH leadership course
. Assisted and attended Region 59/56 Sectionals 2007 and 2008
. Participated in over 150 hours of service to the campus and
community
Salary
. I am open to anything, but I would at least prefer $14.00
per hour.
*references available upon request
Contact this candidate