Management Manager

TODD A. DUGHMAN

*** ******* ***** . ******, ** 16001 . 724-***-**** (C) . 724-***-**** (H)

. abh8as@r.postjobfree.com

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PROFILE

Operations Management ~ Customer Support ~ Project Management ~ Personnel

Management

A.A.S Accounting; B.S. Management Information Systems; M.B.A. with Project

Management Emphasis;

ITIL V3 Foundation Certification

Implementation and Support Operations and Strategic Planning

Management

Project Management and Global Budgeting and Cost Control

Delivery

Personnel Management and Team Networking and Security Management

Building

Medical Imaging, PACS and DICOM Disaster Recovery Planning

A visionary and goal-oriented leader with demonstrated experience planning,

developing and implementing solutions to address business opportunities.

Developed strategic plans for the implementation and support of customer

requirements, including quality assurance and continual improvement

processes. Initiated and enforced strict budget controls, addressing

company needs and growth. Adept at project management, crisis management,

troubleshooting, problem solving, and the development of customer and

vendor relationships. Experienced with benchmarking and reporting efforts,

capacity planning, resource management, documentation, leadership and

mentoring.

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EXPERIENCE

Westinghouse Nuclear, Cranberry, PA

2009 to Present

Director of IS Operations

Responsible for global operations, support, strategic planning,

implementation, and personnel for a nuclear design, construction, fuel and

service company. Created a strategic vision for the IT operations

department, and established new procedures to increase service levels and

customer satisfaction.

Powder River Energy Corporation, Sundance, WY

2006 to 2009

Vice President of Information Technology and Services

Responsible for the overall IT support, operations, implementation, and

personnel for a power distribution company. Responsible for budget

creation and management and financial goal attainment.

Flatiron Construction Corporation, Longmont, CO

1999 to 2006

Information Technology Operations Manager

Responsible for all aspects of global IT support and personnel for a large

heavy construction/civil engineering company. Responsible for overall IT

strategy, budgeting, scheduling, reporting and ongoing support of

infrastructure and technology related projects.

Secure Archive/Freeland Systems, Longmont, CO

1997 to 1999

Manager of Networking Solutions

Managed the design, implementation and support of medical imaging,

archiving and telemedicine solutions. Created business proposals, RFP

responses, and customer support and training programs. Worked closely with

radiology personnel and physicians, and served as HIPAA compliance officer.

Gerry Baby Products, Denver, CO

1995 to 1997

Information Technology Manager

Provided leadership and management for a large baby products manufacturing

company. Responsible for network, data centers, ERP and CRM applications

and personnel. Managed day to day IT activities, strategic and tactical

planning. Responsible for budget creation and management.

EDUCATION

M.B.A. (Project Management emphasis) . Colorado Christian University

B.S. . Management Information Systems . Kennedy Western University

Certificate . Project Management . Villanova University

A.A.S. . Accounting . Barnes Business College

CERTIFICATION AND TRAINING

ITIL V3 Foundation Certification

Stephen Covey - "The 7 Habits of Highly Effective People" - Advanced

Training

Ken Blanchard - "Situational Leadership II" - Advanced Training

ADDITIONAL

Microsoft: Active Directory, Exchange, XP/Windows 7, SQL, IIS, MOSS,

Office, Systems Center

Other Software: Service Desk Plus, OpManager, JBoss, Tomcat, AutoCAD,

ColdFusion, Citrix, VMware

Cisco/HP: Switches, Routers, Firewall/PIX/ASA, VPN Concentrator/SSL VPN,

Riverbed Appliances

Database: Oracle, SQL, MySQL, Informix, Access

ERP/Practice Management: SAP, JD Edwards World, NISC iVUE, iVantage,

AVImark

Reporting: Business Objects/SAP Crystal Reports, Xcelsius, SQL Reporting

Services, iDashboards

Network: Data Centers, BICSI Structured Wiring, Fiber, Wi-Fi, Cellular,

MPLS, ISDN, Frame Relay

Telephony: Mitel, Iwatsu, Vodavi, Nortel, Inter-Tel, Panasonic, BlackBerry

Governance and Compliance: Sarbanes Oxley, ITIL, HIPAA, PCI, FTC Red Flags

Miscellaneous: PACS, DICOM, NAS, SAN, iSCSI, AMI, SCADA, Microwave

Radios/Towers

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