Customer Service Administrative Assistant
Resume:
Pamela D. Love
**** **********, *********, *.*. *8213
abh82z@r.postjobfree.com
To obtain an Administrative Assistant position that will allow me to share my
Objective
expertise regarding business solutions, training and communicating
diversity in a professional environment. That will lead to Managerial
opportunities within the company’s objective.
Microsoft Office Filing/Editing Accounting
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Professional Skills
Microsoft Windows Typing (55+ wpm) Business Math
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Lotus 1 2 3 Office Procedures Business English
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WordPerfect 5.1/6.1 Telephone Skills Management Skills
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Pars/Apollo Skills Communication Skills Customer Service Skills
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Power Point Training/Mentoring Organizational Behavior
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Interpersonal Skills Intercultural Skills Marketing
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Education Reservation Technology Programs / Airline/Travel Specialty
Eastern Michigan University, Ypsilanti MI, Completion Date: 12/07
Bachelors’ of Science in Communications/Minors Tourism and Marketing
Developed ability to work in a fast paced atmosphere
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Employment Skills
Maintained excellent customer relations and developed customer rapport
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Diplomatically resolved customers complaints on as needed basis
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Accurately collected and sold travel service products
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Ability to follow instructions well and make decisions with no supervision
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Motivated and supervised 15+ employees on daily basis
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Maintained all record keeping procedures without error
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Delegated responsibilities to employees to meet company’s expectations
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Effectively developed telephone communication skills and consistently met quotas
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Managed and maintain FAA guidelines for Northwest Airlines
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Training and Mentoring customer service agents of procedures
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Arranged international and domestic corporate/leisure travel
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Help develop and implement program to accommodate connecting passengers
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Handled confidential information for VIP’s regarding company policies
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Worked closely with management on special projects and programs
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Employment History
05/96 02/09
Customer Service Agent/Customer Service Supervisor/Ground
Security Coordinator/Complaint Resolution Officer, Northwest
Airlines, Romulus, MI
09/95 05/96
Customer Service/Data Entry, Creative Staffing Concepts, Troy, MI
10/94 – 09/96
Office Manager/Travel Agent, Lavarr’s Travel and Tours, Southfield,
MI
Contact this candidate