Customer Service Sales

BEATRICE M. HEAMAN

*** ****** ***** **. * Summerville, SC 29483 * 843-***-****

OBJECTIVE: A challenging administrative position in a growth organization

will utilize my proven abilities in billing and coding,

managing, administering and organizing people and projects

and will benefit any company in many ways.

EXPERIENCE: Mediclaim Physicians Billing Service West Bloomfield,

Michigan

Medical Biller and Coder March 2010 - June 2010

1. Increased revenues by $20,000+ per month

2. Performed CPT-4 and ICD-9 billing and coding

3. Verified insurance information and submitted claims to

insurance companies

4. Posted charges and payments from insurance companies,

patients and Medicare

5. Maintained patient database

6. Processed authorizations from insurance companies

7. Resolved denials and obtained payments for claims

8. Prepared statements, claims and aging reports

DFCU Financial Livonia, Michigan

Teller September 2006 - December 2008

9. Awarded multiple bonuses for outstanding job performance

10. Performed teller functions and responsible for closing

activities

11. Assisted and witnessed loading of cash dispense machine

12. Performed check batching and reports

13. Procurement of supplies

14. Entrusted with daily operations of teller area

AMERICAN BLINDS, WALLPAPER AND MORE Plymouth, Michigan

Asst. Supervisor and VIP Sales Representative September 2004 -

May 2006

15. Earned title as one of the top Salespersons 11 months

straight

16. Assisted supervisors with sales representative operations

17. Maintained daily sales quotas, paperwork and follow-ups

18. Monitored new sales representatives

19. Performed exceptional customer service in every aspect

BASKETS BEGINNING WITH BEA Livonia, Michigan

Owner/Operator February 2002 - February 2005

20. Created gift basket company from ground up

21. Maintained remarkable customer service, operations and

sales

22. Managed accounts payable/receivable

23. Developed all designs and marketed all custom gift baskets

24.

COMERICA BANK Livonia, Michigan

Image Balancer April 2000 - December 2000

25. Balanced individual and corporate account daily

transactions

COTTAGE CANDLES Clarkston, Michigan

Sales and Production February 1999 - April 2002

26. Produced multiple types of candles

27. Managed sales and orders

28. Organized craft shows and maintained cash receipts

Beatrice Heaman Resume

Page 2

ENGINEERING SERVICES GROUP Southfield, Michigan

Administrative Assistant October 1997 - May 1999

29. Organized project work with engineers

30. Produced and updated weekly and monthly reports

31. Maintained time sheets, reports and files

32. Prepared travel itineraries and purchased airline tickets

33. Procured and maintained office supply and purchases

GENERAL MOTORS CADILLAC PLANT Farmington Hills,

Michigan

Engineering Coordinator May 1995 - October 1997

34. Developed procedures for Engineering Department efficiency

35. Organized project work, tracked project hours and work

orders

36. Trained and assisted personnel with computer programs

37. Assisted engineers with organization of details for

procedures of assembly

38. Initiated and tracked purchase requests and purchase order

preparation

39. Prepared travel plans and itineraries for engineering

executives

40. Verified Contractors for on-site work with UAW and plant

security

41. Delivered impeccable customer service and Contractor

relations

B.A. INTELLIGENCE NETWORKS, INC. Southfield, Michigan

Office Manager May 1994 - May 1995

42. Completion of proposals, sales leads distribution, follow-

up and reports

43. Customer and VAR maintenance

44. Distributed all marketing literature

45. Procured office and marketing materials

46. Acquired full responsibility of the office in the absence

of upper management

EDUCATION: MACOMB COMMUNITY COLLEGE Warren, Michigan

Certificate of Medical Billing and Coding November 2009

SCHOOLCRAFT COMMUNITY COLLEGE Livonia, Michigan

Associates of Business Administration May 1998

WASHTENAW COMMUNITY COLLEGE Ann Arbor, Michigan

Associates of Culinary Arts June 1991

COMPUTER

KNOWLEDGE: Microsoft Word, Excel and Project, Powerpoint, Outlook, dThomas

Medical Billing

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