Supply Chain Customer Service

Michael C. Hendrickson

**** **** ****** **** ( Sugar Hill, GA 30518 ( H: 770-***-**** ( C: 678 936-

**** ( abh4ct@r.postjobfree.com

Global Supply Chain Solutions - Transportation & Logistics

Warehousing & Distribution - Customer Fulfillment - Global & Cross-Border

Trade

Ocean, Air, Fleet, Rail, Truck & Parcel Import & Export Reverse

Logistics Cost Analysis & Valuation Modeling

Supply chain management professional seeks to leverage 11+ years'

experience increasing supply chain effectiveness, cutting costs, improving

customer service, and creating competitive advantage for the Fortune 500 by

developing strategies and solutions effective in conquering complex

business challenges and delivering tangible results. Proven expertise in

developing RFQs, building core carrier programs, and consolidating

distribution facilities, helping organizations transform and optimize

supply chain capabilities. Offer additional value driving costs out of

temporary labor.

Leadership Strengths & Core Competencies

Business Case Cost Reduction / Quality Process

Development Improvement Improvement

Productivity End-to-End Solutions Customs Clearing

Improvement Development Vendor Relations

Contract Pricing & Strategic Sourcing & Best Practices

Terms Procurement

Value Measurement Definition of Controls &

Protocols

PROFESSIONAL EXPERIENCE

Pegasus Logistics Group - Grapevine, TX, 2009-2010 Director (National

Accounts)

$80M market leader in time-definite transportation services in the U.S. and

abroad.

Focused on creating competitive advantages for companies requiring large-

scale supply chain, transportation, and warehousing solutions: Philips

Electronics, Siemens, NCR, HP, EDS, TI, IBM and others in diverse market

segments, including electronics, medical equipment, retail and power

generation. Engage in a consultative approach in understanding clients'

business needs, challenges, and pain points, to design solutions that fully

optimize the spend and resources of our clients for large managed-care

delivery/installation offerings.

. Cut transportation and delivery/installation costs 18% and 10%+,

respectively, with development of an inbound supply chain platform for

a medical device manufacturer experiencing growth constraints and

resource allocation challenges.

. Constructed an end-to-end solution for lead manufacturers in ATM's,

Self Service Kiosks, and P.O.S. terminals. Project management

encompassed origin, merge in transit and distribution planning,

delivery and coordination of installation partners for over 5000 sites

annually across North America.

. Created solution for leading medical equipment provider that

facilitated more effective management of leased assets and reduced

hiring of F.T.E. when volumes spiked due to seasonal demands.

. Developed and implemented emergency inventory solution that enabled

client the ability to respond to emergency equipment calls within 4

hours for over 85% of customer's. Includes 11 parts facilities, over

60 SKUs, centralized visibility for Customer Service and warranty call

centers.

. Implemented a delivery solution for sophisticated medical simulators

across hospitals and collegiate medical training facilities. Includes

end-to-end management: (OEM origin, team handling, delivery

appointments, returns management and initialization of equipment).

Transportation Insight, LLC - Hickory, NC, 2007-2009 Supply Chain

Consultant - Atlanta

National supply chain management and logistics consulting firm.

Enlisted by clients in diverse industries ($100M+ average spends) to

examine their North American distribution channels and uncover

opportunities to increase efficiency and profitability by reducing

inventory/W.I.P cycle times, and lowering transportation/distribution

costs. Focus included demonstrating advantages of the company's web-based

platform compared with the high costs of TMS/WMS providers and optimizing

strengths of carriers to exceed clients' commitment of service to

customers.

. Analyzed Capital Lighting's transportation spend across TL, LTL, and

parcel, capturing in excess of 18% savings annually on a $3.4M spend.

Implemented a combination of carrier cost savings with consolidation

of in-bound supply that sped up imports and vendors from west coast.

. Identified opportunity to eliminate costly, ineffective, and non-value-

add contracted transportation services for industrial manufacturer

Hitachi Maxco, resulting in a 22% savings on a yearly spend of $5M+

and improved speed of service to customers in western U.S. resulting

in higher satisfaction scores from customers.

. Built a transportation compliance program for Atlanta Dental Supply

with 1,100+ SKUs and 300+ suppliers. For inbound procurement, a

vendor scorecard was created and implemented resulting in an

improvement of order fulfillment by 17%. For the outbound

distribution, a reduction in carriers from 7 to 4 allowed for

leveraging of buying power, enhanced visibility for customer service

and customers, and reduced admin support oversight.

. Identified and captured 28% savings for a specialty apparel

manufacturer (Kappler Inc.) by identifying/prioritizing supply chain

deficiencies associated with rapid, renewed growth. Instituted

controls on spend, inventory management, and flexibility within

carriers / distribution protocol.

. Developed score carding metrics enabling The Identity Group ability to

measure effectiveness of supply chain players and calculate ROI of

vendor partners. Devised RFQ for all transportation modes and inbound

protocols that improved vendor management.

Daylight Transport, Inc. - Long Beach, CA, 2005-2007 Import/Export

Solutions Specialist

$200M transportation/logistics company offering expedited LTL freight

delivery (including break-bulk, value-add, pick-and-pack, inventory

management) across the U.S. and full-service warehousing/logistics services

in the California market.

Doubled revenue and new client business in the 11-state Southeastern U.S.

by leveraging expedited transportation services and strategic warehousing

and distribution facilities on both East and West coasts. Maximized value

to customers by structuring programs highly effective in expediting

movement from port of entry into the transportation network and out to key

distribution points, accelerating inventory availability to the customer

base.

. Leveraged long-standing best practices and existing client

relationships within the industry to develop solutions that delivered

an average double-digit cost savings back to clients.

. Captured $840K annual savings for biggest client (Carter's) by

creating a container staging program that eliminated demurrage costs

while speeding up deliveries by as much as 4 days per container.

. Developed a warehouse solution for McMaster-Carr incorporating ground-

expedited service from Georgia to the West Coast at a 40% lower cost

of the air-expedited services it had used in years prior.

. Expedited movement of Asian-manufactured products for Adidas from port

of entry into its South Carolina distribution center, producing $380K

in savings annually and reducing days-in-transit by as much as 2 weeks

in heavy volume season.

Purolator USA, Inc. - Uniondale, NY, 2000-2004 National Manager /

Regional Manager

$1 Billion+ consultative logistics company specializing in customized,

U.S./Canada cross-border trade solutions.

Developed and serviced large strategic accounts including Toshiba, Office

Depot, NCH, Flextronics, RR Donnelly, Kitty Hawk, United Airlines, Delta

Airlines, and Air Canada. Performed detailed analysis of customer needs for

U.S. based companies serving Canadian customers from U.S. Facilities.

Focused on consolidation of transportation methods for large companies with

multiple channels of distribution. The resulting benefits were lower costs

of transportation, lower costs of customs management, ease of customs

management, enhanced visibility and control.

. Drove consolidation of distribution centers obtained during a high

growth-through-acquisition period for Imperial Home D cor Group,

shrinking DC assets from seven to two (yield of $2M savings annually).

. Built a Canadian distribution consolidation program for fragrance

manufacturer/distributor COTY; shuttered the Canadian facility and

relocated operations to North Carolina, driving cost savings of $1.7

million annually.

. Facilitated U.S. Fulfillment into the Canadian marketplace for a cell

phone warranty support provider (Asurian), which allowed company to

service Canadian market from Nashville TN. Resulted in efficiency

gains in TN facility, avoidance of adding cost center in Canadian

market, and increased flexibility for eastern warranty production for

Asurian.

. Created a NA-based supply chain solution for National Pen Corporation

that improved its fulfillment of Canadian distribution. Solution

included sourcing raw materials in Mexico and bringing them into U.S.

manufacturing facilities for completion of production and distribution

into Canadian market.

ADDITIONAL EXPERIENCE: Began career with Greif Brothers Corporation, Global

leader in industrial shipping containers. Managed a $4M portfolio of high-

profile accounts including DuPont, Reichold, and Valspar. Worked in a

customer-facing advisory role with temporary staffing consulting company

NGroup, aiding clients in converting traditional temporary workforces to

cost-per-unit workforces, driving higher levels of productivity and

substantial expense reductions. Performed detailed workflow efficiency and

process analyses.

. Cut Del Monte's Denver headcount 15% while delivering a 24% increase

in production. Pared labor expenses 26% at Schneider's Savannah

facility by streamlining crews and pruning headcount.

. Captured a $500K annual savings for a Tier 1 supplier to the

automotive industry for Honda.

EDUCATION & CREDENTIALS

Bachelor of Business Administration - Finance

Georgia State University, 1991

Training/Development: Situational leadership, Crisis Management, Strengths

Assessment, Sales/Account Management

Affiliations: National Transportation Safety Board, Transportation Security

Administration

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