Sales Customer Service

Babette B. Jones

*** ******** ***** *****, ************, South Carolina 29681

Telephone: 864-***-**** / Cellular: 864-***-**** / E-Mail:

abh3z3@r.postjobfree.com

Successful, Client/Customer-Driven Sales/Management Professional

with extensive professional experience and strong skills in the following

areas:

? Management/Administration (Profit & Loss Responsibility) ? Hiring,

Training & Supervision

? Sales (Developing New Clients) ? Ensuring Client Satisfaction ?

Building Loyal Client Base

? Utilizing Excellent Communication/Interpersonal Skills to Develop

Positive Relationships

with Customers and Employees

Profile:

. Background encompasses extensive professional business experience

utilizing proven leadership abilities, a strong work ethic, an attitude

to "go the extra mile" and a willingness to analyze and learn new

information quickly to serve customers more effectively.

. Strengths: Strong managerial skills (able to motivate personnel to meet

desired objectives); dynamic personality - brings enthusiasm to daily

tasks; excellent communication skills (able to develop positive

relationships with individuals of all ages and backgrounds); self-

motivated; achievement-oriented; works well independently or in a team

environment; skilled at multi-tasking; highly responsible; dependable.

. Computer experience: Word; Excel; PowerPoint; Internet.

Areas of Expertise:

? Business Development ? Business

Management (Increasing Sales/Profits)

? Marketing Strategy Development & ? Strategic

Planning

Implementation ? Client

Relationship Management

? Expanding Customer Base ? Improving

Customer Retention

? Sales ?

Developing New Clients

? Prospecting ?

Maintaining & Upgrading Existing Clients

? Customer Need Assessments ? Sales

Presentations

? Price Presentations ? Closing the

Sale

? Ensuring Customer Satisfaction ? Working from

Leads/Referrals

? Hiring, Training & Motivating Employees ? Problem

Solving

? College Recruiting/Advising ?

Decision Making

Selected Accomplishments:

. Owner (Allstate Insurance Company/Babette B. Jones Agency): Fast Star

Award (2000); Rookie of the Year (2001); Life Leader (2001); Auto Leader

- Silver and Bronze (2003 & 2004); Commercial Club Leader (2004); Honor

Ring Winner (2004); Customer Retention Leader (2005); Southeast Advisory

Council Member (2005); South Carolina Advisory Council Member (2005);

built agency from -0- start-up to $2 million in annual premiums.

Education / Certifications / Licenses:

. Masters of Human Resource Development (1999), Clemson University,

Clemson, South Carolina

. Bachelor of Science in Criminal Justice (1986), Benedict College,

Columbia, South Carolina

. Licenses: Insurance Sales (South Carolina); Series 6; Series 63

(Continued on next page)

Professional Experience:

? Allstate Insurance Company/Babette B. Jones Agency June 2000 to

Present

Agency Sales Prinicipal:

. Manage all aspects of business operations (profit and loss

responsibility).

. Sales of various insurance and financial products.

. Hire, train, supervise and motivate employees.

. Conduct performance evaluations.

. Develop new clients and maintain/upgrade existing clients.

. Marketing/advertising strategy development and implementation (car,

billboard, radio, television, print, etc.).

. Ensure excellent level of customer service.

? Greenville Technical College June 1996 to

June 2000

Recruiter/Advisor

. Recruited and advised students and adult learners for various college

programs.

? SC Probation, Parole and Pardon Services October 1986

to June 1996

Agent/Regional Trainer

. Trained new and existing agents, managers and employees.

. Made presentations in court for offender violations.

. Organized, developed and implemented policies and procedures for region.

Community Involvement/Affiliations:

. Martin Luther King, Jr. Community Leadership Award (2006)

. Women Making History Honoree (2006)

. Women of Achievement Award (2007)

. Greenville Minority Economic Development Council Board Member

. Past Board Member Phyllis Wheatley Association Board Member

. Greenville Hospital System Health Summit Board Member

. Greenville Hospital System Every Woman Event Sponsor

. Past YWCA Board Member

. Past Hands on Greenville Board Member

. Past Greenville Cultural Exchange Board Member

. Past AHEC Board Member

. Sponsor of Greenville Stroke Walk

. Member of Greenville Chamber of Commerce

. Member of Greenville Hispanic Women's Association

. Fountain Inn Chamber of Commerce

. Past Board Member of Beck Academy SIC

. Past Board Member of Eastside Council Chamber of Commerce

. Minority Business of the Year/Sponsored by Bank of America (2007)

. Riley Institute Diversity Leaders Initiative Graduate (2007)

. National Association of Professional Women

. Board Member Urban League of the Upstate

. Army Kay Strubbs Women of Achievement Award (2010)

. Boy Scouts of America Award (2010)

References:

Available upon request

Contact this candidate