Customer Service Manager
Resume:
Marvia Janine Grant
Hermitage, TN 37076
abh3gn@r.postjobfree.com
OBJECTIVE: Seeking a challenging position in a dynamic environment that focuses on building strategies and promotes customer satisfaction while achieving personal and company goals.
SUMMARY: • More than four years experience in the banking industry
• Exceptional interpersonal skills; Handle sensitive matters with tact, poise and diplomacy
• Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively
EDUCATION: Bachelor of Business Administration - Business Administration – May 2011
- Human Resources – May 2011
Tennessee State University, Nashville, TN
EXPERIENCE: Citizens Savings Bank & Trust, Nashville, TN
Operations Manager May 2006 to Present
Financial Service Representative
• Provided account status data whenever required and handled phone inquires
• Informed customers about various bank products
• Handled various accounting transactions and reconciliation task
Assistant Branch Manager
• Independently supervised the functioning of daily operations of three branches
• Provide excellent customer service in completing transactions efficiently and in a friendly, professional manner.
• Trained new hires on procedures and job duties.
Bookkeeper
• Research court orders and request from agencies and customers
• Updated outdated signature cards, complete demographic reports and coordinated a program to validate addresses
• Process coin and currency shipment
• Processed stop payment, hold report, NSF and unposted reports daily
• Coordinated Check Cards/ATM program
• Prepare financial and regulatory reports required by laws, regulations, and boards of directors
• Responsible for reviewing new accounts for red flags and compliance standards
Operations Manager
• Responsible for iBanking reporting and maintenance
• Responsible for planning and overseeing events sponsored by Citizens Bank
• Responsible for reporting Unclaimed Property
• Responsible for processing reclamations, levies and charge backs
• Responsible for setting up Business Accounts with Online Banking
• Reviewed collection reports to determine the status of collections and the amounts of outstanding balances
Marshalls, Nashville, TN
Sales Representative, Aug 2002 to December 2006
• Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
• Trained new hires on how to receive, open, unpack and issue sales floor merchandise
• Computed sales prices, total purchases and receive and process cash or credit payment
ACTIVITIES: • President, SHRM- TSU Chapter, 2009-2010 • Treasurer. SIFE, 2009-2010
• Boys & Girls Club Volunteer 2009, 2010 • Girl Scouts Volunteer, 2008, 2010
• Pre-Alumni Council of TSU, 2010
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