Customer Service Medical

tanisha s. jackson

**** ** *** ****** ***** Gardens, FL 33056 Phone: 305-***-**** abh20p@r.postjobfree.com

Medical Office Specialist

Professional experience includes Microsoft Office, HIPPA regulations, spreadsheets, medical records, customer service,

scheduling appointments, accounts receivables, data entry, and filing. Utilized medical billing software such as Nextgen,

Medisoft, DMERC, Misys, and MOS. Medical terminology, ICD-9, CPT, and HCPCS coding, knowledge of multi-specialty

billing procedures such as PIP, Internal Medicine, Radiology, Chiropractor, Cardiology, Neurology, Rheumatology,

Pediatrics, Workman’s Comp, and Physical Therapy. Knowledge of Medicare, Medicaid, HMO/PPO, Hospital, and

Workman’s Comp procedural billing. Proven ability to lead s implementations and deliver solutions improving revenues,

margins and workplace productivity.

Professional Experience

university heart institute– pembroke pines, FL 3/2007 to 5/2010

Scheduling Coordinator

Key Results:

Documented workflow in the billing department to follow-up on unpaid and denied claims 90-120 days

past due.

Settle patient accounts and insurance claims with high balances, appeals, and refer delinquent accounts to

the collection agency.

Worked an office floater to perform front desk duties, check-in patients, schedule appointments, collect

co-payments, unpaid patient account balances, insurance verification, authorizations, and medical

records.

Scheduled appointments for office visits and diagnostic testing, worked the missed and cancelled

appointments in order to rebook the patient, and keep the physician and diagnostic schedule with a

steady flow.

healthworx – hollywod, FL 2/2004 to 3/2007

Billing Specialist

Key Results:

Utilizing MOS and Nextgen software to perform office, hospital, and nursing home billing and coding

for multiple Internal Medicine and Cardiology physicians.

ICD-9 and CPT coding, alpha-numeric data entry, bank deposits.

Resolve patient and insurance company billing and payment questions.

Train employees on new implementations and daily operations of the business office.

Follow-up on unpaid and denied claims 90-120 days past due, settle accounts with large balances, and

refer delinquent accounts to the collection agency,

Front desk receptionist, check-in patients, schedule appointments, collect co-payments/unpaid patient

account balances, insurance verification, and medical records, moved to collections department.

Maintain patient records, update demographics, create new charts.

healthlink associates– Sunirse, FL 4/2001 to 12/2003

Billing Specialist and Accounts Receivables Associate

Key Results:

Using Medisoft responsible for PIP procedural billing, ICD-9/CPT coding, for Neurologist, Chiropractor,

and Radiologist, collections, accounts payable, accounts receivable, bank deposits, insurance

verification, and post payments.

Created an excel spreadsheet to track daily receivables in order to reduce errors and increase profit.

Ability to follow instructions well and make decisions with little or no supervison .

Maintain office files.

Education

Kaplan UNIVERSITY– Chicago, IL

Bachelor of Science in Forensic Psychology (BSFS), 2012

national school of technology (everest)–

North Miami BCh, FL

Certificate of Health Services Administration, 1997

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