Customer Service Software Engineer
Resume:
Evelyn Ditto
Citrus Heights, CA 95610
916-***-**** www.linkedin.com/in/evelynditto abh1yc@r.postjobfree.com
Career Goal
Continue providing accurate, reliable, courteous, and prompt support to
client’s needing assistance with application or other computer issues.
After graduating work to gain experience and transition into a position as a
software engineering.
Summary
of Skills
Effectively schedule my time throughout the day to ensure maximum
productivity and all tasks are completed
Write select, update, and delete statements to manipulate SQL databases
Write training materials, coordinate sessions, and conduct training for
client’s and technicians
Efficiently troubleshoot computer issues with client’s over the phone and
via remote connection software
Manage open calls and prioritize for maximum client satisfaction
Education
University of Phoenix Graduating 2013
BS Computer Science GPA 3.89
Heald College Graduated 1995
AAS Electronics GPA 2.81
Inventory
Of Skills
Project Management
Time Management
Customer Support
Telephone Troubleshooting
Technical Writing
Teamwork
Trainer
Computer
Competencies
Win 3.1/95/98/NT/XP/Vista Microsoft Office
VNC/PcAnywhere/LogMeIn SQL
Typing Speed 65 WPM
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Evelyn Ditto
7979 Alta Vista Lane
Citrus Heights, CA 95610
916-***-**** www.linkedin.com/in/evelynditto abh1yc@r.postjobfree.com
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Evelyn Ditto
7979 Alta Vista Lane
Citrus Heights, CA 95610
916-***-**** www.linkedin.com/in/evelynditto abh1yc@r.postjobfree.com
Relevant Experience
H&R Block Sr Customer Service Rep $13.50 hr
Kansas City, MO January 2010 to June 2010
Gained call center experience with excellent call resolution and
customer satisfaction ratings
IST Helpdesk Manager $45k
Leawood, KS March 2009 to September 2009
I learned to manage projects and delegate responsibility
among team members
I learned how to create crystal reports
POS Resources Senior Support Technician $47k
Sacramento, CA August 2005 to February 2009
I learned time management skills.
I learned to manipulate SQL databases using select, update,
and delete statements working with a software engineer.
Southwest Business Systems Support Supervisor $37k
Las Vegas, NV July 2004 to August 2005
I learned to work independently
POS Resources Helpdesk Coordinator $32k
Sacramento, CA September 1998 to July 2004
I began with no knowledge of point of sale and after one month
became the primary support technician for all Panasonic customers.
I learned how to setup a helpdesk and create a support
contract program.
I learned to write manuals for end users and technicians, to put
together training materials and conduct training sessions with clients and
technicians.
I learned how to communicate with vendors to get challenging
problems solved for clients.
I learned project management skills.
I learned how to communicate with upper management to
report status on open calls and delegate work to team members to resolve
the calls.
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