Customer Service Assistant
Resume:
Tiffany Nicole Ward
**** ******* *******, *********, ******* 30294
abh1dl@r.postjobfree.com
PROFILE
Detailed-oriented and industrious professional looking to leverage previous leadership and communication skills to
establish a career in the field of Communications and Marketing. Established relationships with a variety of audiences
including key stakeholders, executive team members, seasonal staff, and program constituents. Proven ability to
organize and lead large groups of different ages. Prior experiences in executing multi-faceted events to increase brand
awareness and consumer engagement. Familiar with utilizing tools of social media and public speaking for marketing
campaigns.
EDUCATION
The University of Georgia, Athens, Georgia
Bachelor of Arts in Sociology and Speech Communication May
2011
GPA: 3.21/4.00
EXPERIENCE
Victoria’s Secret brand PINK c/o Relevent Marketing, Athens, Georgia August
2008-May 2010
Brand Ambassador/Campus Representative
Planned and organized 15 social events to increase brand awareness and encourage brand loyalty among 18 to
24 year old women for Victoria’s Secret brand PINK and the PINK Collegiate Collection
Increased campus brand awareness through marketing and advertising best practices
Delivered sophisticated, informative and persuasive presentations and employed social media campaigns via
Facebook and Twitter
Prioritized and managed budgets for programming and events
C5 Youth Foundation of Georgia (formerly Camp Coca Cola), Atlanta, Georgia May
2009-August 2010
Youth Development Professional, Staff Supervisor/ Curriculum Facilitator
Coached and evaluated the productivity of 20 adult counselors in regards to activities and group management
Prepared and presented training sessions for adult staff on the topics of conflict resolution, goal-setting, and
team-building
Facilitated leadership and social awareness programs for 150 youth ages 12 to 16 years old
Designed program curriculum used to facilitate leadership development skills
Camp Counselor and Mentor May 2007-
August 2008
Mentored 60 youth in developing leadership skills in the areas of self-awareness, group effectiveness,
communication, problem-solving and organization
Counseled 8th-11th graders focusing on self-appreciation, peer pressure, goal setting, community service and
human diversity
University of Georgia Housing Department, Athens, Georgia August
2008-Present
Resident Life Professional, Village Community Assistant
Served as a liaison between the University and 1,300 residents while managing operations and housing facilities
Led positive conflict resolution methods for customer service requests, facility operations and roommate
agreements
Promoted respect for human diversity in personal and professional relationships with people of various
backgrounds, cultures and ages
LEADERSHIP
Tiffany Nicole Ward
5356 Knights Landing, Ellenwood, Georgia 30294
abh1dl@r.postjobfree.com
The University of Georgia Spirit Program Cheerleading
Varsity Football and Basketball Cheerleader April 2006-
Present
NCA/UCA College Nationals Competitive Cheerleader
NCA All-American Cheerleader Honors Recipient
National Residence Hall Honorary November
2010-Present
Georgia Alpha Chapter Member
Leadership UGA Fellowship
Nominee and Selected Fellow September
2009
Alpha Phi Omega Service Fraternity
Beta Zeta Chapter Member September 2008-
Present
The University of Georgia Football Recruit Program
Game Day Host and Assistant August 2007-
August 2008
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