Customer Service Sales
Resume:
Carrie Lauper
Waverly NY, *****
Employment History
Chemung Dental Health
Receptionist
April 2010 - Current
Responsibilities:
Scheduling appointments for 3 doctors and 1 hygienist in high-paced dental
office
Checking patients in and out of the office
Verifying insurance eligibility
Collecting co-pays
Patient registration
Filing patient charts
Answering phones
Tracking new patient enrollment
Billing insurance claims
Preparing and receiving insurance pre-treatments
Posting insurance checks
Preparing and sending monthly statements for patient balances
Reviewing multiple business reports to keep the office up to date such as
insurance
Accounts receivable
Placing reminder phone calls
Home and Community Support Services Supervisor
Pathways Inc.
January 2009 – October 2009
Responsibilities:
Prepare Individual Service Reports and Detailed Goal Plans to ensure quality
service
24 hour On-call supervisor for one week each month (approx. 50 Consumers and
115 Staff) Responsibilities/concerns to be handled included taking call offs,
covering shifts, reporting incidents and directing staff in emergency
situations
Produce bi-weekly schedules for 35+ staff and 11 consumers, including six
24/hour cases for tasks such as medical appointments and Medicaid travel
Reviews all Steuben County HCSS monthly documentation, data entry billing
information, filling necessary and mandated documentation within consumer
charts as necessary according to company policy and DOH regulations
Overseeing consumers with medical issues, medications and other services
Communicate effectively with consumer families and other team members
Direct monthly team meetings for each consumer as well as attending RSP and
provider meetings
Handled necessary staffing issues/concerns such as disciplinary actions,
performance evaluations and training
Various other Supervisory tasks
Home and Community Support Services
Pathways Inc.
Carrie Lauper
37 Updyke Rd.
Waverly NY, 14892
August 2008-January 2009
Responsibilities:
Documenting all events appropriately
Following Service Plans and goals as required
Communicating with supervisors
Verbally prompting and cuing consumers
Encourage consumers to make good choices
Educating consumers in daily living activities
Café Manager
Main St. Coffee House & Independent Computer Co.
February 2008 - June 2008
Responsibilities:
Schedules
Opening/closing business
Customer service
Ordering supplies
Food preparation
Taking phone calls and making appointments for computer repair business
Home Based Business Owner
Lia Sophia
October 2005 - December 2007
Responsibilities:
Team meetings
Training team on jewelry sales and company policy’s
Customer service
Ordering supplies
Inventory control
Recruiting
Sales
Reporting
Taking phone calls and making appointments
Organizing events
Scheduling and planning parties
Cashier
Wegmans Food
November 2003 - May 2005
Responsibilities:
Team meetings
Training new staff
Customer service
Food preparation
Food safety
Opening/closing department
Assistant manager
Piercing Pagoda
November 1998 - February 2001
Responsibilities:
Carrie Lauper
37 Updyke Rd.
Waverly NY, 14892
Attending team meetings
Scheduling
Filling shifts
Meeting, exceeding, and creating goals
Training new sales associates
Customer service
Sales
Cash register
Piercing ears
Inventory
Opening/closing store
Conducting interviews
References
John Simonds Human Resources 607-***-****
Renee Gee Structure Day Program 607-***-****
Aimee Barton Loan Officer 607-***-****
Carl Brotzman Guthrie 570-***-****
Tanya Pudiak Chemung Dental 607-***-****
Contact this candidate