Sales Manager

RICHARD G. SILVA

**** ***** ****** **** ( Lake Tapps, Washington 98391

253-***-**** ( abgwic@r.postjobfree.com

INVESTIGATOR ANALYST SPECIALIST

Risk Management, Loss Prevention, Industrial Safety & Security

Nearing completion of a degree in criminal justice and forensic science

with extensive experience leveraging strong analytical, solutions-building,

and problem solving skills as a successful manager of sales and business

operations. Detail-oriented with a proven and consistent record of

exceeding performance expectations and driving organizations to achieve at

top levels. Areas of expertise:

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Strategic Analysis ( Investigative Techniques ( Loss Prevention ( Risk

Management

Organization ( Project Management ( Customer Service ( Technology

Managerial Leadership ( Team Building ( Operations Management ( Sales

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EDUCATION

Associate of Science in Criminal Justice & Forensic Science ( 2010-2011

In progress, expected completion November 2011

Member, National Association of Collegiate Scholars

Kaplan University, Fort Lauderdale, Florida

PROFESSIONAL EXPERIENCE

FLEXTRONICS RTS & ARVATO DIGITAL SERVICES

San Jose, California and Tukwila, Washington ( 2007-2009

Outsourced technical support services vendors serving an AT&T contract

relating to warranty exchanges for mobile devices.

Device Support Center Manager

Ran all day-to-day operations of high volume outsourced retail service

centers handling in-person exchanges of defective devices from area AT&T

retail stores as well as Web and customer care referrals. Hired, trained,

managed, and mentored a team of technicians to ensure superior customer

service and quality technical support. Personally resolved escalated

customer issues to provide a seamless and positive AT&T experience.

Additionally administered such core business processes as inventory,

supplier management, and internal auditing.

. Recognized for outstanding performance in San Jose with selection to

launch the contract's first device support center in the state of

Washington and to train 2 additional device support center managers for

new locations.

. Rapidly built the Tukwila location into a model operation, successfully

processing an average of 200 customer transactions each week, far

surpassing AT&T's volume projections.

. Led both the Tukwila and San Jose locations to pass every quarterly AT&T

performance review audit, consistently achieving the highest scores on a

stringent metrics scale.

. Launched the San Jose location from the ground up, building the state's

second device support center to handle an average of 100 customers per

week in the first month alone, doubling AT&T's volume projections.

RICHARD G. SILVA ( Page 2 ( abgwic@r.postjobfree.com

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HENRY PLASTIC MOLDING, Fremont, California ( 2006-2007

Leading privately held provider of plastic injection molding, tooling,

mechanical assembly, and clean room manufacturing.

Sales Representative

Identified, developed, and pursued leads with a strong focus on bringing in

new customer accounts. Provided consultative sales presentations for

potential clients, tailoring solutions to fit needs. Continually grew

account business through ongoing follow up and presentation of additional

product solutions.

. Consistently ranked among the company's top sales performers.

. Developed a reputation for rapidly building confidence and trust with

executive level stakeholders and decision makers.

VANDOR COMMUNICATIONS GROUP, Vancouver, Washington ( 2005-2006

Independent indirect dealer of Nextel, T-Mobile, and Verizon wireless

products and services.

Sales Manager

Recruited, trained, and managed a 5-member team of outside sales

representatives, overseeing the group's performance while additionally

handling a personal sales quota. Strategized group marketing plans for

continual sales growth across all carriers.

. Achieved dramatic sales growth, expanding the team from a single

representative into a 5-member sales force.

. Optimized client service and boosted bottom line sales by establishing a

solid system for organizing and tracking customer and sales / service

contact information.

. Led the company to achieve status as a key sales partner for Nextel

Communications in the Portland and southwest Washington market.

AT&T WIRELESS, Portland, Oregon ( 2001-2005

Nationally leading provider of wireless telecommunications services and

products.

Receivables Management Representative / Process & Research Representative

Progressively advanced through the collections operation, liaising directly

with customers to develop win-win solutions for recovering outstanding

customer balances. Conducted in-depth account financial analysis to

determine present and future values and devise recommendations to mitigate

losses.

CAREER NOTE: Additional roles include positions as Owner & Sales Leader for

SIERRA CELLULAR, Branch Manager for CONSOLIDATED CELLULAR, Sales

Representative for US WEST CELLULAR, and various Sales Representative roles

for medical equipment, supplies, and services providers. Details available

upon request.

CERTIFICATIONS

Accredited Medical Supply Salesman (AMS), Health Industry Distribution

Association

Certified Toastmaster, Toastmasters International

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