Customer Service Manager
Resume:
Aileen Blanco
Temecula, CA 92591
abgv4v@r.postjobfree.com
OBJECTIVE
Desiring a challenging position that utilizes my extensive education and professional experience
with an opportunity for further professional and personal growth. Seeking to work with a cohesive
team that has a positive impact on the quality of life of its associates.
SKILLS
Professional with a BS in Human Services Management, currently working on an MA in Adult
Education experienced in accounts receivable and accounts payable, bookkeeping, payroll, and
other accounting duties, office administration, staff management, and auditing. Skilled in all
aspects of accounting with a proven ability to analyze data and procedures, simplify tasks, and
find solutions that will save time and money. I am bilingual (English/Spanish), independent, sales
oriented, with extremely refined people skills, organized, structured, self-motivated and
disciplined with an excellent record of dependability.
Administration: Skilled in maintaining the mission of the workplace. Experienced in
operations of office automation equipment. Proficient with various professional computer
programs, including but not limited to, Microsoft Office, Great Plains, ADP, Power Point,
ULLS, and Encompass. Coordinated and organized escrow process and all associated
paperwork with the lending and loan industry, ensuring a smooth and harmonious
process in a highly tense and rigorous industry. Ensuring compliance of all state, county,
and company laws and regulations, sustaining client confidentiality and customer loyalty
ensuring future return of clients, gaining a stellar company reputation.
Planning: Established long and short range inventories prior to, leading up to, and during
military deployments, organized military equipment and supplies to ensure no shortages
during deployment for upwards of 500 to 1,000 persons. Executed a strategic plan for
organizing, purchasing, and maintaining each stage, five stages of 130 homes, gaining
cooperation and participation from all key construction groups; integrated planning for
upcoming projects and bids. Utilizing all outside resources for recruiting, accounting,
organizing, advertising, budgeting, staffing, and training.
Problem Solving: Adept at crisis and conflict management with strength in problem solving.
Led turn around of military inventory department to a 9.9 readiness rating versus a 7.0
high prior to my leadership. Ensured organization of loan paperwork leading to
compliance and timeliness, minimizing client loan failure/loan fraud, and gaining company
recognition through higher profits, proficiency, and law compliancy. Created,
implemented, and enforced standard operating procedures and regulations for Dine-In
37-40 independent contractors, resulting in a high standard of conduct and excellent
customer service.
Leadership: Skilled in team building, goal achievement, and motivating passion for a
project or mission in others. Set standards of performance and initiative at Western
Plastics Customer Service Department, turning around years of chaos and poor
organization, establishing a successful department. Acted as senior loan officer, working
with staff and clients of the entire loan industry, to establish a reputable and profitable
organization that was a successful and enjoyable work environment. Received many
Number One Loan Officer of the Month/Year awards inspiring the same goals of
achievement in others.
WORK HISTORY
2008-2009 – Acker-Stone (Manufacture Paving Stones)
Jr. Accountant
Temescal Canyon, Lake Elsinore, CA 92530
Aileen Blanco
29910 Trentino Drive
Temecula, CA 92591
abgv4v@r.postjobfree.com
2007-2008 Dine In
Driver Department Manager
Sarah Way, Temecula, CA 92592
2000-2007 Household/Beneficial & Riverside Home Loans
Sr. Loan Officer
1700 Iowa Avenue, Suite 200, Riverside, CA 92507
1998-2000 Western Plastics –(Manufacture Plastics Co.)
Credit and Collection Manager/ A/R
Jefferson Street, Temecula, CA 92592
1996-1998 Marina Las Gaviotas (Construction Co. for Res. Homes)
Purchase Department Manager
Fajardo, Puerto Rico
1992-1995 Military U. S. Army
Purchasing & Inventory Control
PLL /TAMMS Clerk
EDUCATION
Currently Enrolled: University of Phoenix, Masters Degree in the Art of Education
2005-2008 B.S. in Human Services Management, University of Phoenix
1988-1991 Gained 89 Credits towards B.S. in Social Sciences, University of Puerto Rico,
Humacao, Puerto Rico
1988 High School Graduate, with High Honors, Dr. Santiago Veve Calzada, Puerto Rico
AWARDS
2004 Loan Officer of the Month 10 times
2002 and 2003 Loan Officer of the Month(s), Quarter(s), and of the Year
2003 Recipient of Two Silver medal Tournament Winner on Martial Arts (Tae-Kwon Do)
1988 Recipient of Medal of Honor in Accounting/Bookkeeping
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