Human Resources Customer Service

Jennie-Fe Engber

**** ***** ******

Apt. #*** ( Kansas City, MO 64116 ( 660-***-**** (

abgtb2@r.postjobfree.com

PROFESSIONAL SUMMARY:

Human Resources professional with cross-industry experience managing a

broad range of human resource functional areas. Proven abilities in

employee relations, risk management, and relationship building in fast-

paced work environments. Proactive, client-focused partner in aligning

business strategy with changing company initiatives. Demonstrated

experience with providing consultation on how to engage and empower

employees and managers to own and build a positive inclusive work culture.

PROFESSIONAL EXPERIENCE:

Citigroup Inc., Kansas City, MO

July 2007 - Current Human

Resources Generalist

Provide HR support to Citi Cards call center. HR Generalist for Inbound,

Commercial, Student Loans Collections and ancillary groups such as Service

Engineering, Work Force Management, Dialer group, and IT ( 750+ employees).

Act as Strategic business partner to Collections Director, 5 Operations

Managers, and 25 Senior Supervisors.

. Provide daily support to the Collections group, including serving

as an employee advocate, conducting investigations related to

employee relations concerns, harassment and discrimination

complaints, as well as working with Corporate Legal Department to

respond to EEOC and other legal claims.

. Engage business in rigorous assessment, problem identification and

strategic planning in talent assessment, leadership development,

performance management, work culture, and HR practices.

. Develop and maintain successful working relationships with the

site's leadership team in order to influence and provide effective

HR consultation. Lead various HR projects initiatives with minimal

supervision.

. Provide managers with proactive coaching and real-time counsel in

addressing employee and organizational issues to achieve superior

results.

. Serve as the Site Diversity Chair, providing consultation and

assessment on environmental concerns as it relates to building an

inclusive work culture. Created diversity team comprised of

employees across the site that plan and execute on heritage

celebrations. Organize participation in a volunteer organization

that provides support to homeowners that do not have financial

means to make house repairs.

. Serve as site liaison for the Pride Employee Network.

. Lead Trainer for the "Respect at Work" new hire training.

Facilitate three hour interactive training module which engages

employees in dialogue around diversity and culture.

Hayes Lemmerz International, Sedalia, MO July 2005-

July 2007

Sr. Human Resources Generalist

HR support for a Tier 1 Automotive Company. Actively engaged in and

supported business goal of process improvement and lean initiatives.

Provided support for 500+ non union employees.

. Served as a business partner by aligning HR department goals with

the company's lean initiatives.

. Maintained HR client group as part of plant methodologies

supporting new Six Sigma and Natural Work Team

Initiatives. Participated in Manage by Fact (MBF) and Leading

Effective Teams (LET) Continuous Improvement Training courses.

. Supported company philosophy of Natural Work Teams. Aligned

outdated plant policies with corporate policies with use of

continuous improvement teams. Identified and improved key HR areas

including job bidding process, internal/external hiring process,

and wage adjustment process to eliminate paper transactions and

improve department efficiency.

. Utilized Top Grading philosophy in hiring, succession planning and

performance management initiatives.

. Received Performance Management Train the Trainer certification and

delivered training module.

Danaher Tool Group, Fayetteville, AR October 2004

- July 2005

Human Resources Manager

Led HR department in the administration of policies/procedures for a

leading national manufacturer of process and environmental controls and

tools and components. Facilitated continuous improvement in the HR

department as a component of Danaher Business System

. Provided support to Director of HR in development of various programs

including employee recognition programs, and outsourcing labor as a

cost saving measure and retention tool.

. Updated written policies and procedures.

. Approved and administered fair and consistent discipline for hourly

workforce.

. Served as human resources representation on all safety review boards.

. Supported supervisors with conflict resolution and application of

handbook rules and regulations.

. Provided counseling for employees and conducted investigations to

resolve employee complaints.

. Scheduled and facilitated all salaried new hire orientations and

administration details.

. Tracked and administered salaried performance appraisal process.

. Acted as a 5S Kaizen Team Leader as well as utilized the Value Stream

Mapping (VSM) process.

Human Resources Technician October 2001 -

October 2004

. Administered retirement, pension, 401k and medical benefit programs.

Assisted employees with benefits questions and worked as a liaison

between associates and insurance companies to resolve pending claims.

Assisted employees with benefit paperwork for FMLA, Medical, and

Personal Leaves. Processed all terminations and HIPAA/COBRA compliance

communications.

. Managed tuition reimbursement program.

. Participated in employee disciplinary issues as well as served as

translator.

. Implemented web based recruiting system to provide screened applicants

to create a more efficient and effective hiring process. Conducted

Spanish/English new hire benefits and safety orientation.

. Restructured maintenance and manufacturing technician assessment

programs to recruit skilled applicants.

. Participated in Kaizens including 5S, Standard Work, Total Process

Improvement (TPI) Team.

. Coordinated employee recognition programs such as anniversary and

perfect attendance celebrations.

Volt Services Group, Springdale, AR April 2000 -

September 2001

Staffing Specialist

Served as recruiter and customer service support to staffing agency

. Communicated with HR departments and maintained working relationship

with business community.

. Processed applicant interviews, legal documentation, job placement,

and terminations.

. Performed bilingual customer service duties such as employee/customer

complaints and conflict resolution.

. Administered employee benefits, medical/dental insurance and Worker's

Compensation concerns

EDUCATION:

Smith College-Northampton, MA - B.A. in Psychology, Developmental Emphasis

TECHNICAL SKILLS:

Microsoft Office (Word, Excel, PowerPoint, Outlook), PeopleSoft, ADP, HRP,

SAP, and Report Smith

LANGUAGE SKILLS:

Fluent in Spanish, Verbal

PROFESSIONAL AFFILIATIONS:

Society of Human Resource Management, Member, 2005-present

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