Customer Service High School
Resume:
A. Pierce Bailey
EXPERIENCE:
The 512 Bar on Sixth
August 2012 - October 2012
Austin, Tx
-cocktail waitress/ promoter / door person /bottle service
-Prepared and served cocktails with speed and care
-assisted bartenders and barbacks during high volume events
-checked IDs and insured that all patrons were of age and proper state of mind
-provided bottle service to higher paying clientele
-promoted the bars nightly specials and helped to bring customers into the bar
-ensured clean maintenance of cocktail servers area and assisted with bar cleanup after hours
Pinkston Holdings, LLC
September 2012-present
Austin, TX
-personal assistant/ store assistant manager
-handle all financial affairs of a newly opened clothing store
-responsible for the hiring, hours, and activities of all sales associates
-assisting employer with all ventures through strong organizational skills and good communication
Bin 36 Wine Cafe
May 2012 - July 2012
Chicago, IL
-Hostess / Food Runner / Barback / Busser / Dish Washer
-Act as a way of communication between the kitchen and the restaurant staff
-Making reservations and seating the guests accordingly
-Welcoming the guests that come to the restaurant and making them comfortable while they wait for their tables
-Communication with serving staff and chefs
-High-quality customer service
-Assist and support wait staff in serving meals to residents.
-Ensure clean maintenance of dining rooms and dinnerware
-Responsible for completing tasks related to stocking, replenishing, cleaning, maintenance, and preparation of beverages under the guidance of the Bartender.
Boulder Ridge Country Club
May 2009 - August 2012
Lake in the Hills, IL
-Excellent Customer Service
-Required to have perfect member recognition regarding their names, relatives, preferences, and personal information
-Maintained club cleanliness
-Anticipated memberʼs needs as well as provided full benefits and amenities -Attention to Detail
-Oversaw the safety of all members in my designated swimming area by utilizing my lifeguarding skills provided to me through expert training
Tommyʼs Red Hots
February 2011- July 2012
Woodstock, IL
-Provided prompt and efficient service to all customers
-Had extensive knowledge of offered foods and beverages to provide customers with helpful advice and recommendations
-Communicate clearly and effectively not only with team members but also with customers
-Handled all cash and credit card transactions in a fast paced environment
Boulder Ridge Stingray Swim Team
May 2009 - August 2012
Lake in the Hills, IL
-Trained athletes in proper use of competitive swimming techniques
-Conducted and coordinated competitive swimming events, invitationals, and meets -Organized practice schedules and meet lineups by determining the strengths and weaknesses of each individual swimmer
-Being an example for upcoming athletes by offering advice, experience, and prior knowledge in order to provide a basis for their future success
QUALIFICATIONS:
-TABC Seller Training Certification (Valid until 8/25/2014)
-Texas Certified Food Handler (Valid until 8/25/2014)
-CPR, First Aid, Lifeguarding Certification (Valid until 5/18/2013)
-AED Certified Operator (Valid until 5/18/2013)
I have also recently been picking up shifts working the door at Speakeasy on the weekend, collecting cover and directing customers to tables or events
SKILLS:
-Excellent interpersonal and verbal communication
-Creative and critical thinking skills
-Effective decision making and problem solving skills
-Knowledgable teacher and coach, but also works well in a team or group setting -Very patient and diplomatic with both customers and coworkers alike
-Very reliable and self-sufficient
EDUCATION:
University of Texas at Austin School of Liberal Arts Continuing Education
Marian Central Catholic High School
High School Diploma Graduated 2011
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